HomeData Science JobsSamsung Electronics | Hiring | Professional CS Training | BigDataKB.com | 08-04-22

Samsung Electronics | Hiring | Professional CS Training | BigDataKB.com | 08-04-22

Job Location: Bellevue, WA

Position Summary

Headquartered in Ridgefield Park, N. J., Samsung Electronics America, Inc. (SEA) is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, mobile products and wearables, wireless infrastructure, IT and home appliance products. Samsung is the market leader for Android mobile products and HDTVs in the U. S and one of America s fastest growing home appliance brands. If you have ambitions to be a part of a Best in Class organization and work among the very best talent in the industry on the most innovative products in the world, Samsung’s eCom Customer Service Team is the place to be.

The main function of the Trainer Manager is to conduct training and development programs for Samsung eCommerce Customer Service & ePromoter employees. This person is responsible for collecting information, conducting research, and creating training materials and programs across vendor and internal partners.

Role and Responsibilities

Responsibilities

  • Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials.
  • Monitor, evaluate, and record training activities and program effectiveness.
  • Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with managers.
  • Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions.
  • Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures.
  • Facilitate training with training managers (train the trainer (TTT), internal teams and external teams.
  • Partner with Content Manager to update the internal knowledge base (KB) based on new products and services.
  • Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.)
  • Track training requests from stakeholders.
  • Maintain a training calendar with training specifics.
  • Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), to develop instructional materials and remediation plans.
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Skills and Qualifications

Requirements

  • +6 years technical and/or web writing experience supporting Customer Service or Sales/ Marketing organizations.
  • BA degree in Journalism, English, Marketing or other relevant field.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Meticulous grammar and an eye for catching – and fixing – mistakes.
  • The ability to simplify complex concepts into easy-to-read, concise content.
  • A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.).
  • Eagerness to learn and ability to shift priorities at a moment’s notice.
  • Ability to work independently and manage vendor-training groups to deploy training effectively.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique.
  • Knowledge of media production, communication, and dissemination techniques and methods.
  • Previous experience with applications, such as Microsoft Word and PowerPoint, Cornerstone, Adobe Captivate.

#LI-KS1

  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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COVID-19 Vaccine Mandate

In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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