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Job Location: Kansas City, MO
The Fraud Analyst position supports development and analysis of fraud strategies, to investigate and deter fraud against Charter Communications. This role requires the ability to conduct in-depth research of complex situations or datasets, and provide clear documentation of all findings. A continuous improvement mindset is also a critical part of this role.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.
Support analyst team with data extractions and manipulation for recurring and ad hoc reporting.
Develop/select methodologies to derive answers to business problems.
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.
Analyze data to provide meaningful insights. Providing strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.
Proactively identify instances of potential fraud and abuse through data analysis using company system and tool.
Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.
Communicate with legal, Law Enforcement, customers and business partners as needed.
Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for fraud or prior debt.
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Provide courtroom testimony regarding investigative findings and analysis.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Experienced in fraud/risk/business analysis, identifying trends and patterns in data, and applying relevant analytical and statistical methods to evaluate and solve problems
Implement processes to ensure quality data, adequacy, accuracy and legitimacy of data
Ability to handle a variety of investigations with increasing levels of complexity
Ability to make appropriate and prompt decisions to identify potential complex fraud within defined guidelines
Solid relationship building skills and ability to deal with internal/external resources
Able to work independently and with a team to handle all issues while working under strict time constraints
Experience with PowerPoint, Excel, and data visualization experience is necessary
Ability to monitor and coach in all types of fraud scenarios
Maintain updated knowledge of the program, including policies and procedures as referenced in the employee handbook
Experience making complex business decisions
Familiar with the MicroStrategy reporting tool
Exceptional written and verbal communication skills
Proven ability to perform effectively in a fast-paced environment
Detail oriented, self-motivated, proactive and results driven
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to research and analyze data
Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
Proficient in Microsoft Office suite: Excel, Word, Powerpoint
Deeper understanding of billing systems, Payment platforms and Biller data (Preferred)
Bachelor’s degree preferred or equivalent combination of education & experience
Cable industry experience/knowledge
Ability to acquire data from primary and secondary sources and maintain data systems
Ability to Identify, analyze, and interpret trends or patterns in complex data sets
Locating and defining new process improvement opportunities
Expertise with T-SQL
Experience with ETL processes and data architecture
Experience making complex business decisions through automated computer scripting
Familiar with BI reporting tools such as MicroStrategy, Tableau, SSRS
Experience with Managing an Enterprise Data Warehouse such as SQL Server, Oracle, or Teradata
Experience with Big Data such as Hadoop
Related Work Experience Number of Years
Reporting & Analytical experience 2+
Fraud Protection Analysis or general data Analysis 4+ experience/knowledge
Charter Communications is an Equal Opportunity Employer – Minority/Female/Veteran/Disability
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