Job Location: Towson, MD
Come Make the World With Us
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX, and more.
What You ll Do
As a CRM Technical Analyst, you ll be part of the Sales Enablement team supporting our North America commercial business. You ll get to:
- Work with CRM business partners and IT team to develop and execute Salesforce. com solutions, enhancements, and integration with Salesforce.com as well as technical support
- Assist in technical development of software from creation through user acceptance, including projects which affect multiple departments and pose high-risk situations
- Work with senior members of the team to analyze business requirements, translating those requirements into customized solutions using the Salesforce platform
- Participate in development workstreams, from design through testing and user acceptance testing
- Utilize advanced configuration on the SFDC platform, including integration applications, to automate processes and enhance the solution
- Recommend and promote standardization of procedures to help define CRM best practices; audit and measure adherence to best practice standards
- Provide expertise in Sales Cloud, Service Cloud, B2B Commerce, and Marketing Cloud as needed
Who You Are
You always strive to do a good job but wouldn t it be great if you could do your job and do a world of good? You care about quality at every level. You love to learn and grow and be acknowledged for your valuable contributions. You re not intimated by innovation. In fact, you embrace it. You also have
- 5+ years CRM system configuration experience; demonstrated ability to independently develop CRM solutions that are thorough, practical, and consistent with functional or customer objectives; Salesforce.com Administrator certification preferred
- Proven business analysis skills with Salesforce.com or other CRM application
- Experience using ETL and ERP systems; systems knowledge or ability to learn quickly: SAP, Power BI
- Experience in development efforts using Apex Classes/Triggers, Visualforce Pages, Salesforce Workflow, SOQL, SOSL and Force.com API, flows and Lightning framework
- Demonstrated organization, time management, and problem-solving skills; detail-oriented, self-reliant
- Professional verbal and written communication skills; experience providing technical guidance to others
- Experience with Pardot, Apex, Visual Force and Lightning Migrations preferred
What You ll Receive
You ll receive a competitive salary and a great benefits plan:
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
How You ll Feel
We want our company to be a place you ll want to be and stay. Being part of our team means you ll get to:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
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All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran s status or any other protected characteristic.
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran s status or any other protected characteristic.
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