Job Location: Boise, ID
Idaho Transportation Department has an opening for an IT Operation and Support Analyst II for in our current headquarters location in Boise. This position will provide Tier 2 and 3 level technical support. Responsibilities include technical leadership of large-scale statewide efforts, data collection and analysis, technical mentorship and documentation, and standardization of IT processes/procedures/hardware and software.
NOTE: This position requires a criminal background check prior to final offer.
- Collaborate with others to plan and execute various statewide initiatives and technical projects;
- Standardize IT process and Software/Hardware;
- Gather various data through the utilization of several tools;
- Analyze data and format it into understandable metrics for making decisions or presentations;
- Research, document, and improve processes and procedures to provide better support to internal and external customers;
- Provide training to District IT and other ETS employees on the use of new and existing tools.
- Administration and maintenance of Service Ticketing, EndPoint Management, and Reporting systems (currently Ivanti Service Manager, Ivanti EndPoint Manager, and Ivanti Xtraction).
- Implementation and support of operating system and application patching and updates to ITD computer endpoints.
Considerable knowledge of computer trends, software capabilities and terminology; computer hardware and software installation and troubleshooting.
Experience
- Independently installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software;
- Working with network protocols such as IP address schemas, DNS, DHCP, and directory services;
- Independently evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems;
- Independently evaluating and defining customer/system needs and recommending and implementing new IT solutions;
- Recommending the installation and use of applications and system software; leading technical teams or projects.
To learn more about the department, please visit the ITD website. Make a difference in your community and in the lives of the citizens of Idaho!
Benefits:
- Flexible work schedule available to some positions for increased work-life balance
- Public Service Loan Forgiveness – eligibility requirements may apply
- Accrue paid vacation every pay period which increases with state longevity
- Paid Parental Leave
- Paid sick leave separate from vacation leave
- 11 paid holidays
- Competitive Medical, Dental, Vision, Life and Disability insurance benefits, Flexible Spending Account https://ogi.idaho.gov/premium-rates/
- Relocation Assistance available to some positions
- Defined benefits retirement plan (pension) through the Public Employee Retirement System of Idaho (PERSI) https://persi.idaho.gov/members/base_plan.cfm
- Optional 401K and Deferred Compensation plans with traditional and Roth options
- Eligible for Employee Assistance Program – Confidential support, information and resources for all of life’s challenges
The Idaho Department of Transportation may conduct verification of the information provided in your application, including validation of driver’s license status, education, employment, and criminal history. Omission and/or falsification of information provided in your application will result in your removal from consideration for employment, appointment, or promotion.
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
Your Safety. Your Mobility. Your Economic Opportunity.
https://itd.idaho.gov/careers/
If you have questions, please contact us at:
Email:
careers@itd.idaho.gov
Monday through Friday 6:00 a.m. – 5:00 p.m. Pacific Time
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