Job Location: Nashville, TN
Job Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, COLLECTION SERVICES DIVISION, DAVIDSON COUNTY
This position is 90 to 95 percent work from home.
Minimum Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree including, at least, six quarter hours in statistics, mathematics, and/or computer science and experience equivalent to two years of full-time professional statistical work.
Substitution of Education for Experience: Graduate course work credit received from an accredited college or university in any statistical field, including but not limited to applied statistics or mathematics; social, behavioral, health, or life science; computer science; any business field, including but not limited to accounting or business administration; and/or public administration may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 36 graduate quarter hours in one of a combination of the above listed fields may substitute for one year of the required experience).
Substitution of Experience for Education: Qualifying experience in professional statistical work may substitute for the required education, on a year-for-year basis, to a maximum of four years (e.g., experience equivalent to one year of full-time work in the above listed field may substitute for one year of the required education).
Other Requirements
Necessary Special Qualifications: None.
Examination Method: Education and Experience,100%, for Preferred Service positions.
Job Overview
Summary: Under general supervision, is responsible for professional statistical analytic lead work of average difficulty; and performs related work as required.
Distinguishing Features: This is the advanced working-level and/or lead class in the Statistical Analyst sub-series. An employee in this class is responsible for leading subordinate statistical analyst staff in conducting statistical studies, research, and complex statistical analyses. This class differs from that of Statistical Analyst 2 in that an incumbent of the latter functions at the working level. This class differs from that of Statistical Analyst 4 in that an incumbent of the latter is responsible for supervising small units of statistical analysts.
Work Activities
Coaching and Developing Others:
- May coach employees through formal and informal discussions and feedback to develop and improve job performance.
- May provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Analyzing Data or Information:
- Designs a study to address a need or problem by consulting with stakeholders (i.e., determines variables to be studied and sample size, discusses statistically valid data collection methods, sets a time-line for the components of the study, and determines how the results of a study will be distributed).
- Interprets results of statistical procedures to determine relationships among the data as well as implications of findings.
- Applies statistical techniques (e.g., ANOVA, correlation, frequencies, regression, time-series analysis) on collected data to obtain required information.
- Uses computer software (e.g., SAS, SPSS, Excel, Access, or other specialized software related to area of study) to analyze data.
- Compares results of statistical procedures to previous results to determine changes over time.
Processing Information:
- Compiles, calculates, tabulates codes, categorizes, audits, and verifies the results of a study to arrive at the conclusion.
- Writes reports in accordance with departmental guidelines and at an appropriate level of audience understanding while ensuring narrative is written so that all confidential information of those involved in the study is protected.
- Creates charts, tables, and other graphical illustrations to demonstrate research findings to state the major conclusions from the study.
- Writes reports to explain studies which have been conducted; finalizes formatted documents for electronic and/or other means of distribution.
- Proofreads reports to check for errors and makes corrections based on supervisor suggestions and recommendations.
Making Decisions and Solving Problems:
- Assists management in decision making by using available statistical information to meet agency goals and objectives.
Interacting with Computers:
- Leads users in software program development t (e.g., SAS, SPSS, Excel, Access etc.) to produce needed statistical results.
- Utilizes computer software to transfer statistical results into a multimedia format; creates overheads and/or graphic representations for presentation purposes; provides all materials to appropriate source when study is complete.
- Enters or imports collected statistical data into appropriate database and fields to analyze data.
- Creates and maintains back-up copies of data for recovery purposes.
- Proofreads entered data to verify accuracy and completeness.
Interpreting the Meaning of Information for Others:
- Interprets statistical reports for management in response to basic questions.
- Utilizes most appropriate metrics for describing the problem or issues at hand.
- Makes users aware of the accuracy and limitations of the data and metrics.
Getting Information:
- Leads staff in identifying inferences about a group based upon statistical information to ensure departmental goals and objectives are met.
- Ensures appropriate collection procedures are followed to achieve the required response rate while maintaining appropriate quality control.
- Develops processes and maintains data collection instruments used to gather information on particular criteria to accurately determine population characteristics.
- Reviews existing databases to ascertain the accuracy, existence and availability of needed data variables or data elements.
- Monitors data collection processes and determines the best practices to improve collection results.
- Contacts sources to obtain additional information to ensure accurate and complete data.
- Conducts secondary research such as library and internet research for historical information, trend analysis, and to detect or assess problems.
- Encourages others to participate in surveys required to achieve an acceptable response rate.
Thinking Creatively:
- Designs end user appropriate electronic spreadsheets for internal departmental use to facilitate statistical analysis.
- Creates original ideas for effectively communicating results in presentations and reports.
- Brainstorms workflow and process improvements with co-workers to enhance workplace efficiency.
Organizing, Planning and Prioritizing Work:
- Manages long term projects to ensure timely completion of project milestones under the direction of assigned supervisor.
- Utilizes metrics to assess the importance or progress of programs, activities or data.
- Prioritizes daily tasks to meet deadlines and facilitate efficient task completion.
- Cross trains with co-workers in assigned job duties to ensure continuity of operations and improve succession planning.
Communicating with Supervisors, Peers, or Subordinates:
- Coordinates with team members to collect data and achieve the desired objectives.
- Provides guidance and advice to internal customers to direct them on how to respond to the survey.
- Utilizes different types of communication technology with supervisors, peers or subordinates to most effectively deliver data analysis.
- Communicates with internal customers to obtain requested information.
Communicating with Persons Outside the Organization:
- Communicates with external customers to collect survey data and achieve needed survey response.
- Maintains good rapport with outside partners.
- Communicates with other governmental agencies, businesses, professional organizations, educational institutions, and the general public to collect data, collaborate, and provide analysis.
- Provides guidance and advice to external customers to direct them on how to respond to the survey.
- Describes the benefits of data being produced to persuade people to participate in surveys or data collection.
- Provides excellent customer service to those requesting data to improve service delivery.
- Uses different types of communication technology to most effectively deliver data analysis.
Updating and Using Relevant Information:
- Trains with external customers to ensure correct use of third party systems.
- Attends department specific in-service training, conferences, and webinars as required to enhance personal development.
Competencies (KSA’S)
Competencies:
- Problem Solving
- Written Communication
- Learning on the Fly
- Functional/Technical Competency
- Time Management
- Presentation Skills
- Listening
- Ethics and Values
- Directing Others
- Drive for Results
Knowledge:
- Intermediate Knowledge of Law and Government
- Intermediate Knowledge of Mathematics
- Intermediate Knowledge of Clerical
- Intermediate Knowledge of Computer and Electronics
Skills:
- Active Listening Skills
- Critical Thinking Skills
- Reading Comprehension Skills
- Speaking Skills
- Writing Skills
- Complex Problem Solving Skills
- Programming Skills
- Troubleshooting Skills
- Intermediate Mathematics Skills
- Instructing Skills
- Management of Personnel Resources Skills
- Time Management Skills
Abilities:
- Deductive Reasoning Abilities
- Inductive Reasoning Abilities
- Mathematical Reasoning Abilities
- Number Facility Abilities
- Written Comprehension Abilities
- Information Ordering Abilities
Tools and Equipment Used
- Personal Computer
- Telephone
- Fax Machine
- Multi-Function Printer
- Copier
- Scanner
- Postage Meter
- Calculator
TN Driver Standards
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A valid driver’s license
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For the past five years, the candidate’s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
**Agencies may allow an exception based on other factors.
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