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Job Location: Bengaluru
Job Detail:
Job Title
Technical Support Engineer
Job Description:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements
- Proven working experience in technical support, IT support or as a technical engineer with a strong background in Windows platform, HW and Windows experience in gaming platforms a plus
- Strong aptitude for learning new technologies, technical concepts quickly and understanding how to utilize them in a customer facing environment.
- Excellent client-facing skills
- Excellent written and verbal communication skills
Location:
Bangalore (Work from home option can be considered)
Job Types: Full-time, Regular / Permanent, Fresher
Salary: From ₹400,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Work from home
Day range:
- Monday to Friday
Shift:
- Evening shift
- Flexible shift
- Night shift
- Rotational shift
- US shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Speak with the employer
+91
Application Deadline: 25/03/2023
Expected Start Date: 01/04/2023
