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Job Location: Minneapolis, MN
Equivalent Experience
Description:
Duties: The Technical Operations Center Analyst Associate is an entry level role responsible for providing support by monitoring network, systems, and application health and taking action to ensure high system availability for a 24 x 7 x 365 monitoring center. Through time and exposure gain experience to include identification of system generated events, troubleshooting systems issues, executing operator instructions, coordination of critical incidents, communicating impact with IT staff, repairing problems, and escalating as required to second level support or management. The analyst routinely monitors systems, executes standard IT service requests, and performs other IT related tasks as assigned.
Skills: Under supervision executes defined procedures to fulfill roles in Event, Incident, Problem and Change management, Monitor and verify system performance and capacity • Follow defined procedures and operator instructions for monitors and system health checks. Execute using documentation as it relates to system configuration, inventory, data mapping, processes, and service records. Document, track and monitor requests/problems and actions ensuring timely resolution and end-user satisfaction. Deliver system performance statistics and reports; Support audit activities by following policies, processes, and data/records. Use and manage the ServiceNow service management ticketing system. Accurately log events and issues and, when necessary, route to appropriate next level support team providing the correct level of technical detail to enable them to continue to analyze the problem and work to resolve it in a timely manner, Initiate the incident management process including engaging technical and leadership staff, documenting and communicating status during the incident lifecycle. • Validate changes to IT systems are completed successfully. Provide on-call rotation; after hours, weekend, and holiday support when required.
Skills:
Solarwinds, Support, Noc, troubleshooting hardware, cisco routers, cisco switches
Additional Skills & Qualifications:
Preferred
Education: Bachelor’s degree in IT field Experience (not required). Experience troubleshooting network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface. Knowledge and experience IP troubleshooting, TCP/IP, DNS, ping, trace route. Understanding of application performance and availability monitoring. Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti, or related experience. Experience managing high severity incidents for a medium to large IT organization. Change management experience License/Certification/Registration. ITIL Service Operations certification. CCNA or related • MCSE or related Skills and Experience:
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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