Job Location: Doral, FL
Requisition No: 762141
Agency: Agency for Health Care Administration
Working Title: 68055641 – DISTRIBUTED COMPUTER SYSTEMS ANALYST
Position Number: 68055641
Salary: $1,547.66 – $1,619.60 Bi-Weekly
Posting Closing Date: 10/31/2022
Agency Overview:
The Agency for Health Care Administration is Florida’s chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.
Under the direction of Agency Secretary Simone Marstiller, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation. Current Agency initiatives include implementing Florida’s groundbreaking Canadian Prescription Drug Importation Program, overhauling Florida’s healthcare technological ecosystem, and increasing insight in the cost of health care services.
Agency Objectives:
HIGH QUALITY
Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.
TRANSPARENT
Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.
COST-EFFECTIVE
Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers
The Agency for Health Care Administration is seeking a qualified candidate for the position of Distributed Computer Systems Analyst within the Division of Information Technology (IT), Bureau of Distributed Infrastructure. Distributed Infrastructure is committed to supporting the Agency’s mission by providing high-quality customer service and enterprise-wide integrated desktop solutions with Help Desk and on-site user support. Distributed Infrastructure continually endeavors to improve the quality of the services offered and implements new technologies to support Agency business unit needs.
This position has a Competitive Area Differential (CAD) amount of $69.60 added to the Biweekly salary amount. $1,478.06 + $69.60 = $1,547.66 – $1,550.00 + $69.60 = $1,619.60
DUTIES & RESPONSIBILITIES:
This is a professional position within the Division of Information Technology reporting to the Systems Project Administrator.
The position is responsible for providing customer support, maintenance, configuration and troubleshooting computer hardware and software.
This position is responsible for coordinating the use, maintenance, and upgrading of personal computers, iDevices, and networked multi-function copier/printer/scanner/fax devices within a multi-bureau area office. This position reports directly to the System Project Administrator that manages the area offices. The incumbent will resolve or coordinate the resolution of equipment and software problems.
The incumbent, if a need is identified, will assist area office management in the evaluation of software and hardware that may facilitate more efficient business operations. Travel may be required, dependent upon budgetary limitations.
This position performs the installation, configuration, administration, and maintenance of hardware and software for the area office personal computers and LAN components. Review and evaluation of new technology and components may be requested or required from time to time.
This position serves as the liaison between the Division of Information Technology, Bureau of Customer Service & Support and the area office agency staff in matters relating to day-to-day personal computer operation.
Day-to-day operations include diagnosing and resolving hardware and software problems and arranging for warranty service when available. These efforts shall be coordinated with the Systems Project Administrator for area office operations as necessary.
This position will maintain an accurate inventory of all personal computers. This is achieved by ensuring a regular and periodic connection of such equipment to the AHCA network to activate the automated software inventory.
The incumbent will participate in professional development activities, dependent upon existing budget opportunities.
The incumbent will complete AHCA IT Information System Development Methodology (ISDM) documentation as needed for system documentation purposes.
Performs other duties as required.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;
- Flexible Spending Accounts;
- State of Florida retirement options, including employer contributions;
- Generous annual and sick leave benefits;
- 9 paid holidays a year and 1 Personal Holiday each year;
- Career advancement opportunities;
- Tuition waiver for courses offered by Florida’s nationally ranked State University System ;
- Training and professional development opportunities;
- And more!
To be considered for the position all applicants must:
Submit a complete and accurate application profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.
***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Applicant profile and/or resume. ***
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.
KNOWLEDGE, SKILLS, AND ABILITIES
Microsoft Operating Systems and Microsoft Office Applications.
Upgrade/migration of operating systems and software.
Familiarity with encryption, VPN, cellular voice, and data, wired and wireless networking, Microsoft Active Directory, desktop computer and peripheral support, maintenance, and troubleshooting.
Good communication and writing skills.
MINIMUM QUALIFICATIONS REQUIREMENTS
Must have a minimum of one year of experience troubleshooting PC’s, printers, and network connectivity issues.
Must have a minimum of one year of experience troubleshooting mobile devices.
Must have a minimum of one year of experience troubleshooting VPN connectivity issues.
CONTACT: CONRAD WHEELER (813) 350-4852
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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