Job Location: Hartford, CT
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$69,600.00 – $114,800.00
Target Openings
1
What Is the Opportunity?
Under general supervision this position, analyzes data to drive business results; is responsible for verifying validity of data, identifying trends, and communicating findings to management to facilitate business decisions and drive results. Uses data visualization and storytelling skills to effectively communicate insights. Serves as subject matter expert to Claim Centers on data analysis and evolving technologies. In partnership with claim leadership, is responsible for ensuring accurate financial controls and compliance. Performs, analyzes and reviews financial controls in accordance with Sarbanes-Oxley requirements. Participates in validations or audits. Reviews processes and makes recommendations for improved process health, optimizing operational workflow Builds strong relationships with local leadership and effectively works on cross functional teams on various business initiatives.
Travelers offers a hybrid work location model that is designed to support flexibility. #LI-Hybrid
What Will You Do?
- DATA ANALYSIS AND INFORMATION MANAGEMENT: Responsible for obtaining, creating and analyzing more complex data to provide business partners with management information to facilitate business decisions. Synthesizes and presents exhibits, results, observations, recommendations to cross functional peers and management. Uses analytics to explain business results and leverages data visualization and storytelling skills to effectively communicate insights and help influence decision/outcomes. Provides facts and analysis to assist the leadership team with solving business operational issues. Identifies and communicates business trends and audit findings to broad audience including leadership. Completes budget analysis to identify trends in allocated and unallocated expenses.
- FINANCIAL CONTROLS AND ASSESSMENT: Ensures compliance with company financial standards in completing financial controls and assessments.. Performs, analyzes and validates the effectiveness of financial controls Provides input on employee performance against financial standards to employees, managers, and management. Assesses the reasonableness of data as well as identifies discrepancies, including reconciliations. Participates in, presents and explains reviews and trending analyses (that they have completed) during various types of audits and reviews with business and external auditors. Manipulates, interprets and presents data for use in Statutory Reporting. Researches moderately complex statutory requests from Claim Center leadership, creating financial/operational reporting requirements and communicating findings to management. Partners with Claim Center, Finance and Product leadership to develop action plans/strategies to resolve issues and improve performance based on analyses completed.
- CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Serves as subject matter expert to Claim Centers on data analysis and evolving technologies. May lead short-term and long-term projects related to data analytics and using and implementing technologies. Collaborates with Finance, Claim functions, Operations, Product Partners, EMT and recommends and implements improvements to FSA policies, procedures, and workflows. Responsible for identifying opportunities for operational efficiencies.
- TEAM ENGAGEMENT: May serve as a member of the Enterprise Response Team or Immediate Response Team programs and may hold applicable state adjuster licenses. Serves as a resource on new processes for Operations Specialists.
- Other duties as assigned.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor’s Degree.
- Knowledge of property casualty insurance.
- Understanding of insurance industry and market dynamics.
- Experience gathering, interpreting and utilizing data to identify trends and develop recommendations.
- Experience influencing others and making formal presentations.
- Demonstrated ability to identify trends from analyzed data.
- Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.
- JUDGEMENT/DECISION MAKING: Exercises sound judgment makes decisions and commits to a position. Possesses sound problem solving skills.
- TECHNOLOGY FLUENCY: Skilled in using information technology to achieve business objectives and keeping informed of new and emerging technologies.
- ANALYTICAL THINKING/PROBLEM SOLVING: Ability to analyze, synthesize and compare information to understand issues and explore alternative solutions. Ability to solve problems and suggest solutions.
- COMMUNICATION SKILLS: Ability to effectively communicate to various audiences utilizing strong presentation skills.
- CHANGE MANAGEMENT/RESILIENCE: Remains energized and focused in the face of ambiguity, change or strenuous demands.
- CUSTOMER FOCUS: Provides service excellence to internal or external clients.
- RELATIONSHIP MANAGEMENT/TEAMWORK: Ability to influence peers. Ability to build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results. Ability to interact and manage assignments in a highly matrixed organization.
- PLANNING AND ORGANIZING: Project management skills. Ability to establish a plan/course of action to meet current or future goals.
What is a Must Have?
- 3 years of business-related experience
- 1 year performing data analysis.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an
email
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/
.
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