Job Location: San Francisco, CA
About the Role
This role will own the strategy, execution and processes of Lead Routing using Salesforce and LeanData.
As part of the Systems & Tools Demand Ops team within U4B Sales and Success Ops, this individual will ensure all global, inbound Marketing demand is efficiently directed to Sales. This role indexes heavily on interpreting current business needs and providing alternatives where observed. While technical, this vital teammate will guarantee all stakeholders are abreast of routing updates, change management, and business critical decisions. This includes weekly update meetings, ongoing change logs, maintenance and reporting of critical KPIs, and distribution of performance to U4B VP. Additionally, this analyst may be responsible for occasional enablement sessions or collateral to guarantee partners such as Sales and Marketing are clear on rules and best practices. Overall, Marketing, Operations, Analytics, and Sales will turn to this person for insights, support, and clarification for all things routing and lead success.
What You’ll Do
- Core owner of U4B’s global routing graph (decision tree for Lead Routing), which includes optimization and maintenance
- Work with our Head of Demand Generation to make strategic updates where possible
- Own change logs and communications across Sales, GTM, Marketing Ops, and Tech.
- Proactively analyze lead routing errors and nuances
- Strategize how to route more efficiently, in light of regions and product-specific teams
- Documentation of LeanData and routing rules between Sales Operations and Tech
- Data automations and best practices, where appropriate
Basic Qualifications
- Expert in Salesforce
- Willingness to engage with stakeholders; maintaining change logs, updating teammates, and experience running meetings or supporting project managers
- Skilled in presentation and providing insights from datasets
- Comfortable contributing to critical metrics and seeing value in work
- Understanding of top of funnel lead generation
Preferred Qualifications
- Expert in LeanData strongly preferred
- Experience with leadership-level presentations
- Experience managing programs autonomously, with ability to envision what ‘good’ looks like in the future.
- Enjoys pulling metrics and reporting on q/q growth trends.
- Creative, resourceful, highly detail-oriented
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, Uber recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.
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