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Job Location: Strongsville, OH
Job Detail:
Overview
A Jr. Digital Analyst works closely with the Marketing, Sales and fellow Bedford Capital Team members to assist in implementation, configuration and use of applications that drive customer acquisition, conversion and retention.
Responsibilities
- Enhance, maintain, and troubleshoot existing applications
- Support in recommending rollout strategies which result in removing barriers and maximizing conversion rates
- Partner with product managers to understand and inform digital services roadmaps, and support roll out plans
- Conduct monitoring and analysis of how customers use our services and features to validate product market fit and drive digital service growth
- Become a subject matter expert on key marketing tools such as CRM’s, Hubspot and any new trending technology that would advance our ability to reach our customers.
- Become an expert on emerging innovations around digital services for support
- Monitor trends in web, social, digital and mobile media and exploring new tools, trends and applications that could positively impact our business
- Create digital experiences that solve customer problems of moderate scope
- Develop user journeys to communicate current and future state flows
- Develop and manage strong partnerships with software providers, including operational and case management support.
- Gather and report on major metrics and key performance indicators.
Education & Qualifications
- Bachelor’s degree in technology or marketing related field, or equivalent year s of professional
- Excellent problem-solving skills
- Ability to write effective data and process documentation (business process diagrams and data flow diagrams).
- Detail oriented with the ability to exercise sound judgment
- Self-motivated individual with excellent written and verbal communication skills
- Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines.
- Ability to motivate and influence teams without direct authority
- Appetite for learning new systems and technology for future incorporation into efforts to acquire, convert and retain customers.
- Effective organization and time management skills
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