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Job Location: Chicago, IL
Job Detail:
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run Business Resource Group communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.
Job Overview and Key Responsibilities:
The Lead, Data Science provides senior data science efforts for United’s loyalty program, MileagePlus. Using some of the most complete member data available in any industry, the data science team is responsible for finding new opportunities to develop the program and new product opportunities with thoughtful insights and models that shape business outcomes. This person will be expected to provide the example which other data scientists on the team can follow to better produce outcomes for the business.
Approach Business Problems with Data Solutions
- Communicate with business partners on business challenges and opportunities
- Provide insight into current data assets
- Dig into business problems by experimenting with models that will need to be tested and validated
- Refine existing models based on new data resources or changing business environments
Communicate with Business Partners
- Express the outputs of data science projects in a format that is understandable to business staff who are less-versed in technical details
- Innovate on KPIs and provide expert consulting to business partners in collaborative meetings
- Work with technology managers to troubleshoot data challenges
- Develop strong presentation visuals for easy absorption of results
Mentorship
- Provide best practice recommendations to team members
- Lead by example, documenting success and failures alike in order to build long-term knowledge
- Influence decision-makers and peers alike toward a more data-centric view of problem-solving
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
Required
- Bachelor’s degree
- Business, marketing, or quantitative field (statistics, engineering, analytics, information systems, aviation management, or related degree)
- 5+ years of experience in analytics role using relational databases hands-on
- Experience working with large datasets for the purposes of statistical analysis such as supervised or unsupervised learning
- Experience with database interface tools and statistical programming languages such as Python, SAS, R
- Proven proficiency with Microsoft Excel and PowerPoint
- Experience with statistical tools and programming (R, Python, SAS, or similar)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Master’s degree
- Statistics, mathematics, or business analytics
- 1+ year in core data science
- 1+ year in the travel industry
- 1+ year in marketing or loyalty studies
- Experience presenting findings to business management
- Experience mentoring team members on methods for development and evaluation of statistical models
- Experience with Tableau, Spotfire, Power BI, or other visualization tools
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
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