Job Location: Bangalore/Bengaluru
Essential Functions
- Adhere to Visas Key Controls standards and procedures
- Strong Analytical, Technical Writing, Presentation and Communications skills across multiple levels of the organization, including senior management
- Knowledge and understanding of Service Now ITIL process and Agile methodology
- Coordinate and ensure each technology lane Release Managers are adhering to the defined GRM policies and procedures as part of the Technology Governance organization.
- Establish requirements, formalize designs, and build frameworks or workflows for GRM
- Coordinate and facilitate GRM day to day activities including facilitation of meetings, sending agenda and minutes
- Work with other ITSM process managers, Service Now development team and key stakeholders across each technology lane to provide detailed requirements for defects and enhancements including Continuous Service Improvements
- Prioritize GRM user stories for monthly Service Now releases
- Monitor and manage Release Management process incident and request management queue to address end user support
- Utilize data-driven approaches and methodologies to reduce IT process gaps and enhance process effectiveness through automation
- Coordinate and provide Release Management process trainings in Service Now including managing FAQ (Frequently Asked Questions) Knowledge Article
- Support Release Management process user acceptance testing for monthly Service Now Release and platform upgrade initiative.
- Work with Reporting team and provide requirement for any new request on GRM Compliance reports or dashboards.
- Experience in creating ad hoc Service Now reports to provide regular status update on ongoing initiatives
- Create and manage the GRM training module for all the technology lanes
- Coordinate and facilitate GRM Integration activities with SDLC tools
- Support audit related requests such as providing reports and other evidences to internal and external auditors
- Proactively escalate problems and issues
- Adapt development methodologies appropriate to different stages/maturities of a product s lifecycle
- Develop documentation utilizing standardized templates such as Installation, User guide, Process guide, design documentation and engineering plans
- Familiarity with the level of security, privacy, compliance and associated risk-management considerations required to build highly trustworthy and reliable internet-based financial applications.
- Champion enterprise and product specific strategic directions, with data driven decision making
- Create strategic alliances with relevant stakeholders across organization to make communication seamless across product development process
- Incumbent must make themselves available during core business hours and if required to be flexible to accommodate diverse geographic location working hours
Qualifications
Bachelor s Degree or an Advanced Degree in Engineering related to Information Technology (e.g. Masters, MBA, JD, MD, or PhD)
5-8 years of experience in Software Engineering or Technical Product Management
3+ years experience in IT Operations in a technical role
4+ years experience in Software Development Life Cycle in a Release Management role
4+ years experience in Service Now ITSM process
Preferred Qualifications
Minimum 7+ years of experience in a Software Development Lifecycle and/or ITSM Service Management process
Good experience and understanding of Continuous Integration/Continuous Deployment (CI/CD) methodology
ITIL Foundation Certification, Business Analytics and Tableau reporting experience is a bonus
Demonstrable ability to deliver results with large-scale & cross-functional teams leveraging efficient processes via automation.
Demonstrated ability with ServiceNow Incident, Change, Problem, Request, Configuration and Knowledge management processes
Ability to analyze, troubleshoot and resolve complex software application related problems
Monitor Release Management compliance metrics and KPIs to drive continuous service improvement efforts across IT technology lanes to achieve Operational Level Agreements (OLAs)
Recommend comprehensive metrics that can be actionable and promote positive behavioral changes; baseline, improve and re-measure success.
Evangelize the virtues of IT process management and collaborate with Release Managers, Product Development, Application Support and Product Management groups to obtain and exchange information.
Experience in using and administering Service Now platform especially Release Management workflow
High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle
Good track record for innovation and measurable process improvements
Self-driven and ability to work independently
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
Experience troubleshooting integration management, security, and application issues
Experience with data at rest, transit, and other security and privacy considerations
Ability to influence development teams and senior stakeholders to gain support for delivering product solutions against a standardized methodology
Submit CV To All Data Science Job Consultants Across India For Free
Leave a Reply