Job Location: New York, NY
Wells Fargo is seeking a Technology Operations Analyst…
In this role, you will:
- Respond in a timely manner to all assigned technical issues and move/add/change service requests
- Provide great customer service to all levels of internal Wells Fargo users across many Lines of Business
- Independently and collaboratively perform deep dive analysis of moderate to complex technical issues effectively to provide resolutions in a timely manner
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Support corporate and BYOD mobile devices (iPhones, iPads, Android(limited), and tablet devices)
- Train and guide staff on hardware, software, and virtual desktop usage
- Maintain accurate computer and peripheral equipment inventory documentation
- Participate in the planning, pilot, installation, implementation, and documentation of new or modified PC/LAN/AV related hardware, software, applications, or operating systems to meet client requirements
- Analyze client needs and review technical alternatives to determine their impact on the client and systems environment
- Participate in small to large scale initiatives and identify improvements/opportunities for technology operations
- Develop knowledge of supported business applications and processes to assess the impact of technology events on the business and other support areas
- Engage various teams of peer specialized support trouble-shooters to assess system health and issues
- Present recommendations for resolving more complex situations
- Provide information to functional colleagues, internal partners, and stakeholders
- Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
- Develop knowledge and understanding of quality, service levels, security, governance, risk, and compliance requirements for supported areas and demonstrate adherence to documented policies
Required Qualifications, US:
- 2+ years of Technology Operations/Desktop Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Able and willing to occasionally work nights/weekends and travel infrequently
- Ability to work and communicate well with management of all levels
- Excellent verbal and written communication skills
- Be able to lift 50 pounds
Desired Qualifications:
- A+ Certification
- Familiar with ServiceNow interaction and incident tracking
- Proficiency with Microsoft Office Suite (2016, M365) and Market Data Add-Ins
- Experience supporting Mac computers
- Experience supporting Virtual Desktop Environment
@RWF22
Pay Range
$31.92 – $56.73 Hourly
Benefits
- Information about Wells Fargo’s employee benefits
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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