Job Location: Columbus, OH
Job Detail:
IT Service Management Data Analyst
OH – Columbus
The IT Service Management Data Analyst will play a critical role in supporting the implementation, process documentation, and management of the asset, configuration, and other ServiceNow process areas. This role will be responsible for building and maintaining operational reporting for ServiceNow functions, ensuring the accuracy and integrity of data being presented reconciled from operations to leadership. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices.
- Develop and implement comprehensive reporting for the management of processes, ensuring alignment with ITIL best practices and organizational goals.
- Collaborate with stakeholders to define and document requirements.
- Build dashboards for operational views, enabling the ability for teams to see relevant information necessary for managing their delivery of service.
- Design and implement trending reporting for tracking organizational improvements over time, and analyzing processes for improvement opportunities.
- Develop and deliver training programs for end-users to ensure effective adoption of reporting functions.
- Support other organizational reporting needs for activities executed and managed within ServiceNow.
- Identify areas for improvement and implement changes to enhance the efficiency and effectiveness of configuration management processes.
- 5+ years of experience using ServiceNow reporting and Business Analytics functions.
- Strong understanding of ITIL and ITSM principles.
- Proficiency with understanding ServiceNow data models and databases including AMDB and CMDB required.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience with ITIL process framework and best practices.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Knowledge of regulatory requirements and best practices in IT asset management.
- Ability to demonstrate managing large organizational changes with excellent collaboration skills.
We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Submit CV To All Data Science Job Consultants Across United States For Free
