Industry Type:
Industrial Automation Machinery Manufacturing
Job Detail:
Position Summary
The Change and Communications Manager is responsible for developing, actively driving, and implementing all change and communication initiatives within the scope of the SAP4HANA project. This role is vital in fostering the willingness to change among all stakeholders directly or indirectly involved in the SAP4HANA project. The position requires the creation of a consistent and adaptable communication strategy, including targeted messages and change initiatives that clearly convey program goals, provide direction, and build the necessary readiness for change to ensure the success of SAP4HANA.
Responsibilities:
Develop Change Management Strategy:
- Create a comprehensive change management strategy to support the SAP4HANAproject, aligning with organizational goals and ensuring stakeholder engagement.
- Identify and assess change impacts and readiness, utilizing change management assessments and diagnostic tools.
Communication Planning and Execution:
- Develop a robust communication plan tailored to different stakeholder groups, ensuring clear, consistent, and timely messaging about the SAP4HANA project.
- Draft, review, and disseminate communication materials, including newsletters, emails, presentations, and intranet content, to keep stakeholders informed and engaged.
Stakeholder Engagement:
- Identify key stakeholders and develop a stakeholder engagement plan to manage expectations, gather feedback, and address concerns. Facilitate regular meetings, workshops, and focus groups with stakeholders to ensure continuous alignment and support for the SAP4HANA project.
Leadership Support and Training:
- Support and train leaders and managers to act as “Change Champions,” providing them with tools, resources, and guidance to effectively lead their teams through the change.
- Develop and deliver training programs and workshops for leaders, focusing on change management principles, communication skills, and leadership during transitions.
Development of Change Management Tools and Resources:
- Create and maintain a Change Management Toolbox, including templates, guides, and best practices, to support the implementation of change initiatives.
- Develop tailored change management materials, such as FAQs, quick reference guides, and training manuals, to facilitate understanding and adoption of SAP4HANA.
Monitoring and Reporting:
- Establish metrics and KPIs to measure the effectiveness of change management and communication efforts, tracking progress and making adjustments as needed.
- Prepare and present regular reports to program management and senior leadership, highlighting key achievements, challenges, and next steps.
Collaboration with Internal and External Partners:
- Work closely with Corporate Brand & Communication (CBC), HR, IT, and other central functions to ensure alignment and consistency in change management and communication efforts.
- Manage relationships with external consultants and service providers, coordinating their contributions to the SAP4HANA project and ensuring alignment with the overall change management strategy.
Employee Engagement and Support:
- Develop and implement initiatives to increase employee engagement and buy-in for the SAP4HANA project, such as town hall meetings, roadshows, and Q&A sessions.Provide ongoing support to employees, addressing questions and concerns, and facilitating a smooth transition to new processes and systems.
Continuous Improvement:
- Continuously assess and refine change management and communication strategies based on feedback and lessons learned, ensuring ongoing improvement and adaptation.
- Stay up to date with industry trends and best practices in change management and communication, incorporating relevant insights into the SAP4HANA project.
Program Representation:
- Represent the SAP4HANA project within the broader ZEISS organization, ensuring effective stakeholder management and engagement.
- Advocate for the SAP4HANA project, promoting its benefits and addressing any resistance or challenges that may arise.
Required Knowledge & Experience
- Bachelor’ degree in communications, Social Sciences, Psychology, Business Administration, or a related field with a focus on organizational theory, organizational development, and/or change-related communication.
- Flexibility and readiness to handle unforeseen tasks and requests.
- High motivation, proactive behavior, and the ability to prioritize and drive topics independently with high-quality standards.
- Deep knowledge of contemporary change management methodologies, theories, and tools for diagnostics, concept development, and defining intervention measures for transformative changes.
- Proven experience in independently handling similar change and transformation contexts and developing, designing, managing, and implementing change initiatives using appropriate tools and methods.
- Demonstrated ability to interact confidently with senior leadership and top management.
- Excellent teamwork and communication skills.
Desirable Criteria:
- Master’s degree in a related field.
- Experience in the manufacturing or technology sectors.
- Extensive experience (minimum 4-5 years) in leading complex change and transformation programs within large, international companies or consulting firms.
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India (https://www.zeiss.co.in/corporate/home.html)
