Zendesk | Staff Data Engineer, Foundation Analytics | Remote | United States | BigDataKB.com | 11/11/2022

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Job Location: Remote

Would you like to join our journey in building the next generation reporting, analytics and data platform? Our goal is to help 160,000+ global businesses truly understand customer interactions at depths never thought possible until now. Data is at the heart of Zendesk’s business. This is a great opportunity where you can have a huge impact across all products in the Zendesk product family. The Data Platform team implements a globally distributed system that uses innovative cloud technologies that span Google Cloud Platform and Amazon Web Services.

As a Staff Data Engineer on Foundation Analytics, you will oversee the building of many key parts of the foundation data services platform. You’ll work in a collaborative Agile environment using the latest in engineering standard processes with involvement in all aspects of the software development lifecycle. You will ensure the team makes sound design & configuration decisions to develop curated data products, applies standard architectural practices, and supports the Data Product Managers in evolving core data products. As a member of the data engineering team you will help Zendesk to deliver impactful reporting products for our customers.

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What you’ll be doing
  • Publish well written and tested code to production daily using technologies such as Linux, Docker, Kubernetes, AWS, Kafka and Python

  • Drive data architecture and integration design and development discussions with engineering and other teams

  • Investigate production issues and fine-tune our data pipelines

  • Build a platform that will be the foundation for our customer facing reporting features, our machine learning initiatives, and internal product analytics

  • Perform rapid prototyping and participate in designing, developing key features and functionality of our data platform

  • Continually improve the data platform development for high efficiency, throughput and quality of data

  • Collaborate with team members on researching & brainstorming different solutions for technical challenges facing the team

  • Develop standard methodologies and mentor other engineers on the team to help make technical decisions on our projects and roadmap.

What you bring to the role
Basic Qualifications:
  • 7+ years of software development/data engineering experience

  • 4+ years of hands-on experience of building scalable data platforms and/or reliable data pipelines

  • Proficiency in at least one of the following programming languages: Java, Python, Scala

  • Experience with AWS or related cloud technologies

  • Experience in developing and operating high-volume, high availability environments

  • Working understanding of Kubernetes’ infrastructure and security best practices

  • Ability to work effectively in a dynamic, occasionally interrupt driven environment that includes geographically spread teams and customers

  • BS degree in Engineering, Computer Science, or equivalent

Preferred Qualifications:
  • Experience writing ETL jobs to help address various data engineering challenges

  • Strong understanding of Build tools and Deployment tools

  • Familiarity with Kafka, Flink, Spark frameworks with validated understanding of at least one job scheduling tool: Airflow, Celery, AWS Step functions

Tech Stack
  • Our data pipelines are written in Java and Python based software stacks

  • We use many open source technologies, including: Spark, Flink, Hudi, Airflow

  • Our software runs on AWS services like EMR and in Kubernetes, and integrates with AWS services S3, Athena, and Glue for data access



This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate’s home).

About Zendesk – Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only:
If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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