Job Location: Remote
- Customer related investigations based work experience
- In-depth experience with MS Office, including Outlook, Work, and Excel
- Experience with goal oriented businesses and updating key stakeholders on program progress.
- Willingness to be flexible with scheduling, including potential outside of working hours if there are high level escalations.
- Demonstrated ability to work independently and across multiple stakeholders and teams.
- Clear understanding of how to drive a program and work within pre-determined roadmaps.
Amazon’s Perfect Order Experience team works to ensure that buyers receive authentic products. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the proactive identification and elimination of online risk. This candidate will also own a high visibility reduction goal, and be able to speak to the goal in WBRS, MBRS, and similar meetings.
The ideal self-driven candidate possesses strong business judgment and analytical thinking and has experience succeeding in a customer-driven workplace under tight deadlines. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Candidate will be expected to drive and expand a newly launched, scaled program, learning from past findings to improve and focus the scope of their program. Candidate will be data oriented and will be able to advocate for program resources while balancing the operational needs of the business. The candidate will need to be proficient in delivering their analysis in a comprehensive and concise manner in a variety of settings. Candidates will be adept at determining root causes of issues and driving implementation of long term fixes.
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Key job responsibilities
- Present data in easily digestible documents and emails.
- Speak to the business needs of the organization and identify how program fits in.
- Stakeholder management.
- Work under limited manager overview.
- Self driven learner.
- Organizational skills to set clear goals and timelines for program, with the drive to follow through on these deadlines.
About the team
The CCR Central team is a diverse team driving for ever safer shopping experiences for Amazon’s customers. We work across multiple processes and teams to identify gaps and improve mechanisms to make Amazon the safest shopping experience on the internet. Through data analysis, deep dives, and a deep understanding of Amazon processes, we strive to be better every day than we were yesterday, and to help everyone on the team along the way.
- Self-disciplined, diligent, proactive and detail-oriented
- Problem solving skills
- Demonstrated ability to deal with ambiguity
- Ability to earn trust and work across multiple teams and stakeholders
- Exceptional verbal and written communication skills – Experience with program and risk management, intellectual property, compliance or similar product initiatives preferred
- Proficient in SQL, Excel, and data manipulation.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
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