Job Location: Dallas, TX
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include:
- Medical & Prescription Drug Coverage
- 401K/Retirement Savings Plan
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Short- and Long-Term Disability
- Employee Assistance Program
- Company Holidays & Paid Time Off
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Educational Assistance
- LifeLock Identity Theft Protection
- Paid Training
- LinkedIn Learning
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Must-Have:
- 5-7 yrs continuous improvement, projects, all areas of the software development lifecycle
- 2-4 yrs Managing quality, assigning work, forecast/capacity planning, and leading teams (not necessarily direct reports)
- Experience solutioning complex business problems with technology
- Full and complete understanding of testing, root cause analysis, and issue remediation
- Coaching/mentoring, communication at all levels / various methods, engaging audiences
- Knowledge: Customer solutions, employee software, S/4 Hana, data analysis and visualization, Salesforce
Primary Duties:
- Reviews and approves deliverables and timelines across the CSS Support team. Assigns resources to initiatives. Provides daily support and direction to ensure that commitments are achieved. (25%)
- Ensures thorough and appropriate testing is completed for all changes including the review and approval of test plans, test cases, usability testing, and post-deployment validation testing. (15%)
- Manages and reports on work completion, set due dates, forecasts team capacity in conjunction with IT capacity, and maintains the status of the work to ensure timely completion. (10%)
- Leads initiatives to elicit and document business requirements, perform gap analysis and work with IT to translate complex requirements into technical specifications. Acts as a subject matter expert for business systems and industry requirements. (10%)
- Performs root cause analysis on customer and company impacting system issues and directs any cleanup work associated with the issue. (10%)
- Communicates changes, verbally and through documentation, at the appropriate level of detail for the audience and delivers presentations at various department meetings. Develops high-level summaries of changes, benefits, and timelines. (10%)
- Collaborates with Workforce Development and/or the business units to design and deliver step-by-step, screenshots, information for employee communications, knowledge articles, field alerts, and quick reference guides. (5%)
- Measures, monitors, and reports results of changes to ensure the system and processes meet the intended objectives. Develops metrics that provide data for process measurement, identifying key indicators to ensure quality deliverables. (10%)
- Develops practices to drive business decisions and insights from company and external data. Assesses the effectiveness and accuracy of data sources and analysis techniques in the data support process. (5%)
MINIMUM REQUIREMENTS
Educational/Experience Level:
Requires Bachelor’s degree in Strategic Management, Management Information Systems (MIS), Business, Liberal Arts or a related field and five years related experience; or equivalent.
Communication Skills:
Requires the ability to communicate, persuade and/or influence internal and/or external customers at a high level such as senior management on matters of a technical and/or complex nature.
Numeric Skills:
Requires the ability to perform algebraic, trigonometric, and geometric operations and/or moderately complex statistical and/or accounting methods.
Computer Skills:
Requires advanced knowledge of various software applications to create documents, reports, and/or graphics.
Work Conditions: Works in an office environment. May require some traveling.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning, and/or lifting.
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Job Family:
Business Processes & Change Mgmt
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