Industry Type:
IT / Software Dev
Job Detail:
Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.
We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.
Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.
The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.
With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.
For details, please visit to our company web site at http://www.asl.com.hk/
Job Responsibilities
- Monitoring and managing Infra & desktop support, IT Service desk, and VIP SUPPORT
- Maintaining high performance service level, and implementing improvement activities wherever necessary
- Taking ownership of major incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
- Supervising support management teams to facilitate continual improvements in the desktop environment
Requirements
- ITIL v3 / v4 Certification is required
- 5 years or above SDM role on Deskside / Infrastructure support
- Experience in dealing with third-party service provider
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures such as incident & problem management
- Expertise in people management and leadership
- Excellent verbal and written communication skills
- Good in presentatio and negotiation skill
Working Location:
- Central
Working Hour
- 9am-6pm, Monday – Friday
We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking “Apply Now”.
To learn us more, please visit our website: www.asl.com.hk
We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.
