Job Location: Cumberland, RI
In this role, you will be tasked with supporting various activities to support the successful growth and operational execution of our Retail Pharmacy Home Delivery program. To do this, you will support day to day operational tasks, triage and track program-specific system issues, and triage store and field-level inquiries related to the Home Delivery program. Beyond routine support, this individual will be assisting with other Ad Hoc activities, including but not limited to supporting other cross-functional teams.
Key Job Responsibilities:
- Become a subject matter expert on the Rx Home Delivery Program and its respective applications, in addition to some other cross-functional teams(training to be provided)
- Day-to-day support of program-specific activities including, but not limited to:
- Delivery setup for new stores, relocations and acquisitions
- Supporting delivery set up for emergency or permanent closure of stores
- Adding and editing the Rx Delivery engine with appropriate Rx Home Delivery rule set
- Running Teradata queries to support or research issues impacting day to date operations of pharmacy home delivery
- Managing defect resolution for systemic issues impacting Rx Home Delivery
- Researching and providing timely responses to Help Desk tickets, emails, and inquiries from store teams and field leadership
- Communication with store teams regarding orders, status updates, procedural questions and concerns
- Ensuring compliance of our employee-driver delivery procedures across all applicable CVS store locations
- Ad Hoc activities to ensure the continued optimization of our delivery programs and some other cross-functional teams
Pay Range
The typical pay range for this role is:
Minimum: 19.50
Maximum: 38.99
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 1+ years experience with MS Office products, including PowerPoint, Outlook, and Excel.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- 1+ years of experience using Teradata SQL and Oracle SQL
- Previous pharmacy experience, using the Pharmacy Dispensing System preferably RxConnect
- Strong written and verbal communication skills
- Demonstrated organizational skills
- Ability to respond to changing priorities and handle multiple tasks at one time
- Aptitude to learn other processes and applications
- Ability to interpret large data sets, analyze them, and make recommendations based on facts
- Willingness to take on additional responsibilities
- Demonstrated ability to participate on multiple cross-functional project teams to achieve on-time results
Education
Verifiable High School Diploma or GED required.
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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