Dominion Energy | Intern – Business Process Analyst | Akron, OH | United States | | 2023-02-01

Before u proceed below to check the jobs/CVs, please select your favorite job categories, whose top job alerts you want in your email & Subscribe to our Email Job Alert Service For FREE


Job Location: Akron, OH

Job Detail:

At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

Job Summary Jyotish Jyotish - Career & Life Prediction

This position is based in Akron and provides analytical support to our contact center and emergency recovery business processes. Principal responsibilities will include the detailed analysis and translation of complex business data, workflow analysis and operational reporting. The qualified candidate will also be responsible for achieving a detailed knowledge of selected business processes such as IVR/telephony analytics, MYA/WEB analytics and communications, service orders, outage reporting and updates, and billing/credit actions. Other responsibilities may include writing and executing system test plans, documenting workflows, and related administrative record-keeping.

Key Responsibilities

Principal responsibilities will include:

  • Conduct detailed data analysis to support the enhancement or addition of technology and/or business processes.
  • Development and communication of findings to include reports and presentations to contact center leaders.
  • Demonstrate ability to learn key concepts of contact center operating principles and operational metrics in support of analysis and reporting functions.
  • Demonstrate ability to use and support basic trouble shooting of contact center agent technology.

Required Knowledge, Skills, Abilities & Experience

Qualified applicants must have completed in an accredited, four-year BS/BA degree program in Mathematics, Business, Computer Science/Computer Information Systems, Statistics or related technical major with a cumulative GPA of 2.50 or higher with an expected graduation date of December 2023, May 2024 or December 2024.

There may be opportunities to increase working hours through the summer months. The position is in our Akron, OH offices, and students.

The Qualified Candidate Must Have

  • Analytical ability to include problem solving techniques
  • Proficiency in presentation of information through written and verbal communications
  • Ability to perform well within a team-based environment.

Flexibility to accommodate changing work responsibilities including fulfilling a team member role in support of our Emergency Recovery processes.

Other Information

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it’s the difference between taking a job and starting a career.

Apply Here

Submit CV To All Data Science Job Consultants Across United States For Free


Please enter your comment!
Please enter your name here