Job Location:
The Road Services Division are seeking team players with a high regard to customer service to help support the agency as its reliance on business technology increases. These positions will be part of the ongoing effort to ensure efficient access to data and tools that support functions across the Division-including operations, business planning, financial planning and management, asset management, performance measurement, records management, and emergency preparedness, among others. These positions will be a leaders in the delivery of virtual tools and solutions to staff as Roads transitions into the new hybrid home/office work environment. Efficiency is gained through support of desktop and mobile technologies to ensure users have the most up to date and industry standard tools they need to perform daily work activities. These positions are vital in supporting office and field staff at multiple locations.
Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:
For the Business Analyst:
- Participate in Lean process improvements for business systems and associated technologies from planning through execution—examples may include data mining, business requirements gathering, report development, and dashboard creation;
- Develop, assist with, and provide user training and coaching (e.g., Teams, SharePoint, office telecommuting equipment, AnyConnect, Office 365, OneDrive, new versions of operating systems and software, etc.);
- Assist in supporting Roads Telecom inventory and accessories, ordering of new devices, retiring of devices, and general troubleshooting with users;
- Work with vendors of hardware and software for ordering and to ensure resolution of problems using their products in support of business-specific data systems;
- Assist in gathering requirements for onboarding of new employees and assist with managing the process of offboarding of exiting employees;
- Work directly with field and office staff as a problem solver for technology issues;
- Assist staff with procedures and support for dealing with electronic files when staff leave RSD employment;
- Maintain Roads PC/laptop inventory and reconcile with KCIT information;
- Other duties as assigned.
In addition to leading and managing the duties above, the incumbents in the Sr. Business Analyst position are responsible to:
- Serve as liaison and Subject Matter Expert working alongside Roads staff and KCIT to support the successful delivery of Capital IT Projects;
- Serve as a liaison to KCIT for RSD to support prioritization of work regarding software, hardware, application, and supporting IT efforts;
- Troubleshooting/Triage users’ software, hardware, and application issues. Perform root cause analysis to track reoccurring issue that lead to resolution;
- Work with vendors of hardware and software for ordering and to ensure resolution of problems using their products in support of business-specific data systems;
- Gathering requirements for onboarding of new employees and assist with managing the process of offboarding of exiting employees;
- Coordinate procedures for dealing with electronic files when staff leave RSD employment;
- Assist with Public Disclosure Requests involving electronic records;
- Lead and give oversight in conclusion with Roads PC/laptop inventory and reconcile with KCIT information;
- Provide support for Division’s Intranet, Internet and SharePoint site;
- Other duties as assigned.
We are looking for candidates who: (Experience, Qualifications, Knowledge, Skills)
- Understanding of the basic business functions and associated systems of a public service agency (e.g., policy, planning, engineering services, maintenance, and administration, including budget and finance and human resources). Experience in a transportation or public works agency preferred;
- Knowledge of the analysis, design, development, and applications of a variety of business systems and processes;
- Skills in research, analytical thinking and collaborative problem solving;
- Skills in gathering and analyzing data using a range of business systems and software;
- Excellent written and oral presentation skills;
- Ability to handle multiple, competing priorities in a fast-paced environment;
- Ability to function as an effective team player in an agile, matrixed team;
- Strong interpersonal and communications skills;
- Skill in working with a variety of individuals from diverse backgrounds and maintaining collaborative relationships;
- Customer service skills and orientation;
- Ability to have predictable and reliable attendance.
Desired Knowledge/Skills/Abilities
- Strong desire for customer service;
- Familiarity with current version of Microsoft Operating systems and Office suite of products, including Office 365;
- Proficient with using mobile technologies including: laptops, cell phones, and tablets;
- Knowledge of process improvement methods and techniques such as Lean;
- Applied knowledge of project management techniques and methodologies;
- Knowledge of group dynamics and change management.
- Desire to provide a high level of customer service
- Action oriented
- Communicates clearly and effectively
- Works in harmony with others
- Eager and willing to add to base knowledge and skills
SUPPLEMENTAL INFORMATION:
- This position is represented by PROTEC17-P&T-DES, DLS, MTD
- This position is exempt, therefore not overtime eligible.
- This recruitment may be used to fill additional vacancies to include Term Limited Temporary positions for up to 6 months;
Salary Information:
Business Analyst $93,250.56- $112,732.88
Sr. Business Analyst $104,990.704- $126,926.176
Why King County?
Competitive – healthcare plans
Free – transportation options
Manager Support – structured employee assistance program
Paid – vacation time (in addition to paid holidays)
Paid – sick leave
Paid – parental leave
Deferred – compensation plan
Twelve – paid holidays
Awesome Employee Giving Program!
ABOUT THE DEPARTMENT
King County is the local service provider for the roughly quarter-million people who live in the unincorporated areas of the county. Taken together, the population in unincorporated King County would be the second-largest city in the state. The Department of Local Services includes a Director’s Office and the Road Services and Permitting Divisions. The Director’s Office includes a robust Community Service Area group focused on identifying and responding to the needs of urban and rural unincorporated King County residents and business. The department provides a single executive point of accountability for delivery of local services to all of the unincorporated areas.
ABOUT THE DIVISION
Unincorporated King County is home to roughly a quarter million people. Collectively, these communities would be the second-largest city in the state. Millions more use the roads to access jobs and recreational activities in urban and rural King County. The Roads Services Division is committed to ensuring the county’s road system is safe and efficient for all uses and modes of travel.
The division is faced with a long-term structural funding problem, yet is responsible for 1,500 miles of roads and 182 bridges, 5.7 million feet of drainage ditches, over 44,000 traffic control signs, 78 traffic signals, and 50 traffic cameras in unincorporated King County.
ABOUT KING COUNTY
Forbes recently named King County as one of Washington State’s best employers.
Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play.
Guided by our “True North”, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. We are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding values-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COMMITMENT TO EQUITY AND SOCIAL JUSTICE
King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
COVID-19 VACCINATION REQUIREMENT
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:
- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
Are you ready to APPLY?
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.
The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.
If you have any questions, please contact Arlecier West, HR Analyst, by e-mail at arwest@kingcounty.gov, or by phone at 206-263-3216.
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