Summary Description: This position is responsible for implementing and maintaining Whataburger’s cloud-based Infrastructure Systems and managing their integration with on-premises technologies. Ensures that Whataburger’s systems infrastructure and processes support and anticipate information technology needs. Significantly responsible for resolving technical issues, maintaining systems performance, and ensuring cloud-based and on-premises systems comply with security and configuration best practices.

Responsibilities:

• Performs administrative duties such as system upgrades, planning, scheduling, and coordination software and hardware in support of requests and implementations. Participates in outage resolution documentation, project status updates and change management. Monitors, measures, capacity plans and tests current/new infrastructure products and services.
• Identify, Analyze, and resolve infrastructure vulnerabilities and application deployment issues
• Manage all aspects of Azure including VMs, virtual networks, NSG, firewall and various PaaS services used by the company, including but not limited to: web services, windows virtual desktop (WVD), backup and storage accounts.
• Perform Level 3 cloud services support. Provide troubleshooting steps and operational documentation to Level 1/2 support team.
• Provide technical expertise around the collaboration offerings, including process, standards, best practices for the platform
• Collaborate with engineering and development teams to evaluate and identify high performing cloud-based solutions. Contributes to future planning, implementation and support of emerging cloud technologies.
• Research recommendations or solutions for upgrades, improvements, and strategies to ensure a stable, available, and protected technical infrastructure.
• Develops and ensures infrastructure documentation, i.e., design and environment specifications, user and technical manuals and processmethodology documentation. Documents server and process configurations and performs updates to those documents as environment changes.
• Implements Change Management by assisting in supporting new infrastructure products and coordinating and planning activities, tasks and efforts that could impact technical infrastructure.
• Responds to after hour pages and participates in rotational On-Call schedule.
• Consults with resources and industry experts to ensure the effectiveness and efficiencies technical infrastructure.
• Ensures measures are in place to provide system security, stability, availability, reliability, and recoverability. Performs security patch and version upgrades on systems/servers in accordance with corporate guidelines. Monitors and tunes systems to achieve optimum performance levels.
• Develops and promotes standard operating procedures. Conducts routine system audits of servers to ensure compliance with established standards, policies, and configuration guidelines.
• Assumes additional responsibilities, as assigned.

Education :

• Bachelor’s degree in Computer Science or related field, or equivalent work experience required

Experience:

• Experience in four or more of the following:

  Azure Cloud Services or related experience with other cloud hosting platforms

  Office 365 Services (SharePoint, Power Automate, Dynamics, Power Bi, Teams, ETC)

  Microsoft Active Directory and Azure Active Directory

  VMware ESX

  Web Server Infrastructure and web services delivery

  Windows and LINUX server maintenance

  Programming and Scripting languages

  Security best practices for cloud and on-premises technology

  Hybrid cloud integration design and implementation

• 3+ years of experience with Cloud Services

Knowledge, SKILLS, AND ABILITIES:

• Proficiency in MS Office Word, Excel, Outlook, PowerPoint, and Visio (as applicable)
• Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
• Ability to work in a team environment

Professional Certification:

• Azure certifications preferred
• Azure Administrator Associate
• Azure Security Engineer Associate
• Identity and Access Administrator Associate
• Windows Server Hybrid Administrator Associate
• Amazon Web Services or Google Cloud Platform certifications preferred
• Microsoft Certified Systems Administrator (MCSA) preferred
• Microsoft Certified Systems Engineer (MCSE)preferred
• Microsoft Certified IT Professional (MCITP)preferred
• VMWare Certification (VCP, VCAP, or VCDX) preferred
• Project Management Professional (PMP) preferred
• Certified Information Systems Security Professional (CISSP) preferred
• Information Technology Infrastructure Library Certification (ITIL) preferred

Working Conditions/Travel Requirements:

• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and work outside of normal business hours when necessary
• Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary.
• Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence

300 Concord Plaza Dr San Antonio TX 78216-6903

• 2+ years of experience as a Data Scientist, Machine Learning Engineer, or Applied Scientist
• Proven track record of delivering end-to-end solutions using diverse technologies, with Python as your core programming language
• Demonstrated ability to collaborate with stakeholders throughout the product delivery lifecycle
• Evidence of innovative problem-solving skills
• Experience with using Large Language Models for generative AI projects
• Understanding of data splitting techniques and generalization
• Experience in the financial industry a plus

• Proficiency in Python and essential data science libraries (pandas, numpy, sklearn, PyTorch)
• Strong SQL skills
• Solid understanding of probability and statistics concepts (distributions, Bayesian inference, maximum likelihood estimation, etc.)
• Familiarity with various machine learning algorithms and experience with deep learning libraries (PyTorch or TensorFlow)
• Experience with Large Language Models for generative AI projects
• Knowledge of data splitting techniques and generalization principles
• Experience with software development and the SDLC

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the About Us section.

Pay Range: $89,000.00 – $118,000.00

Fraud Analyst – Denver, CO

• Well-organized with the ability to meet tight deadlines
• Detail-oriented with strong research skills, as well as demonstrated analytical and problem-solving abilities
• Ability to do in-depth analysis of financial transactions and detect patterns associated with fraud and other questionable activity
• Strong oral and written communication skills
• Capable user of Microsoft Office products including Excel and Word
• Knowledge of the money service business industry, regulations and the various methods and industry best practices
• Experience handling and researching financial transactions and documenting/communicating findings
• Prior experience drafting SARs/STRs or related experience
• Written and oral fluency in English; additional foreign language(s) a plus

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The annual gross base salary range is $55,000-$80,000 per year, which includes a base salary and short-term that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program

• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DP1#LI-hybrid

Estimated Job Posting End Date:

09-27-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

IT Asset and Configuration Analyst

OH – Columbus

The IT Asset and Configuration Analyst will provide essential support to our Asset and Configuration Management processes. This role will be responsible for assisting with the implementation and maintenance of process, as well as building and maintaining reporting metrics and dashboards. The ideal candidate will have a strong analytical mindset and be proficient with ServiceNow reporting tools.

• Assist configuration and asset process owners in the development, implementation, and maintenance of configuration and asset management processes.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for configuration and asset management.
• Provide regular reports on asset utilization, compliance, lifecycle status, and configuration management activities.
• Analyze data to identify trends and improvement opportunities.
• Assist with regular audits of the CMDB and asset inventory to ensure data integrity and compliance with policies.
• Support functional and UAT testing requirements for asset and configuration management implementation.
• Assist in the creation and maintenance of training materials and documentation for configuration and asset management processes.
• Provide training and support to end-users and administrators on configuration and asset management tools and practices.
• Supports development of process guides, workflows, and standard operating procedures (SOPs).

• 7+ years of experience in configuration management, asset management, or a related IT support role.
• Proficiency with ServiceNow IT Asset Management capabilities.
• Familiarity with ITIL and ITSM principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Experience with reporting, dashboard, and data visualization.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

IT Service Management Data Analyst

OH – Columbus

The IT Service Management Data Analyst will play a critical role in supporting the implementation, process documentation, and management of the asset, configuration, and other ServiceNow process areas. This role will be responsible for building and maintaining operational reporting for ServiceNow functions, ensuring the accuracy and integrity of data being presented reconciled from operations to leadership. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices.

• Develop and implement comprehensive reporting for the management of processes, ensuring alignment with ITIL best practices and organizational goals.
• Collaborate with stakeholders to define and document requirements.
• Build dashboards for operational views, enabling the ability for teams to see relevant information necessary for managing their delivery of service.
• Design and implement trending reporting for tracking organizational improvements over time, and analyzing processes for improvement opportunities.
• Develop and deliver training programs for end-users to ensure effective adoption of reporting functions.
• Support other organizational reporting needs for activities executed and managed within ServiceNow.
• Identify areas for improvement and implement changes to enhance the efficiency and effectiveness of configuration management processes.

• 5+ years of experience using ServiceNow reporting and Business Analytics functions.
• Strong understanding of ITIL and ITSM principles.
• Proficiency with understanding ServiceNow data models and databases including AMDB and CMDB required.
• Excellent analytical, problem-solving, and decision-making skills.
• Experience with ITIL process framework and best practices.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Knowledge of regulatory requirements and best practices in IT asset management.
• Ability to demonstrate managing large organizational changes with excellent collaboration skills.

Identity Access Managment (IAM) Business Analyst

Block 23

The IAM Business Analyst is part of a team that is responsible for supporting and expanding IAM applications and tools, implementing it to the highest level of detail across various teams and business functions. You will work collaboratively within the IAM development team, our technology and business operations groups across the organization to prioritize development needs in our IAM products. You will also seek feedback from our IAM application end-users to identify, document and decision enhancement needs based on their experiences.

• Analyzes potential enhancements and requests, to determine the best way to develop and build the best solution in the time available, setting the expectations for the delivery of new functionality.
• Responsible for leading interactive requirements gathering sessions with business team members, documenting information and working with other team members. Providing stakeholder demos and support go-live for sprint releases.
• Develops and documents standard operating procedures and other related documentation.
• Facilitate business process design as it relates to managing identities and access privileges.
• Assist in troubleshooting issues related to IAM and RBAC.
• Experienced in working in an enterprise IAM (Identity and Access Management) environment, including but not limited to user LCM (Lifecycle management) and provisioning, and Identity Governance and Administration (IGA) and Role-Based Access Control (RBAC)
• Thorough knowledge of MS office suite of products, including Word, Excel, Visio and Project
• Highly organized and detail-oriented, with the ability to manage multiple projects and tasks simultaneously.
• Strong verbal and analytical skills with the ability to think strategically and make collaborative decisions.

• 5 + years of experience with Identity Access Management capabilities and processes.
• 5 + years business and systems analysis experience with customer relationship focus designing role and attribute-based access controls.
• 2 + years or more understanding governance and audit impacts of Identity and Access Management
• Strong understanding of an identity lifecycle processes, including onboarding, offboarding, access request, manager, and data owner access certification.
• Strong technical, conceptualization, analytic, and communication skills including the ability to facilitate interactive sessions with business/functional personnel.
• Experience with SCRUM/KAN-BAN methodologies
• Ability to use Visio to diagram solutions.
• Excellent troubleshooting skills and the ability to logically think through problem resolution.
• Self-motivated, responsible, conscientious, and detail-oriented and possess a passion for excellence.
• Bachelor’s Degree or equivalent work experience
• Ability to work effectively in a fast-paced, dynamic environment and manage competing priorities.

Lead Business Systems Analyst/Scrum Master

Block 23

Western Alliance Bank is seeking self-motivated, energetic, and experienced Business Systems Analyst Lead (BSA) for our National Business Lines unit. The analyst will work closely with our agile technical delivery team, various business partners and stakeholders. Plays a key role in supporting our Corporate Trust program navigating the business through the systems implementation as well as mapping and alignment of critical business processes.

• Interact directly with business partners to identify pain points, opportunities, and design systems solutions.
• Leads business refinement to analyze and document current and future states along with product owner.
• Identifies, manages and tracks business and technical objectives
• Become a Subject Matter Expert (SME) on the system processes and data structures that support Corporate Trust including Custody, Leverage Finance and CLO processes.
• Documents business, technical requirements, and/or critical business processes using textual and visual modeling techniques like user stories, journey diagrams, business process flow, use case, system flow and state diagrams.
• Works closely with product owner, UI/UX designers, facilitate the generation of workflow, lo-fidelity and hi-fidelity wireframes.
• Gains knowledge and support data governance team by providing data mapping, data store, its intent, meaning, context, and lineage on the enterprise data catalog.
• Communicate effectively with technical and non-technical stakeholders.
• Review current documentation for applications and systems and take necessary actions as appropriate (create new, modify existing, etc.)
• Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand overlaps of teams and applications.
• Involved with support activities for existing solutions, including regular business interactions and facilitating delivery of improvements and bug fixes as required.

• Bachelor’s degree or relevant equivalent experience
• 7+ years of financial services experience as BA/BSA or in operations roles – Experience in Trust processes and products such as Leveraged Lending Facilities and CLOs are a plus
• Experience with money movement / payment solutions such as wires is highly beneficial
• Experience leading others, either formally or informally
• Experience in requirements gathering and documentation using techniques like user stories, business process flow, use case, system flow, state diagrams and data maps preferred
• Good communication skills with any type of internal or external audiences
• Must have strong computer skills and be proficient in use of ADO, Microsoft Office applications, Excel, MS Word, Visio Drawing and/or Lucid chart tools.
• Understanding of IT Service Management including Problem, Change, and Incident Management processes
• Strong interpersonal, analytical, problem-solving, influencing, prioritization and conflict resolution skills.
• Understanding of UX artifacts like journey diagrams, persona reports, site maps, wireframes, and style guides
• Working experience in an agile development environment and ability to run Scrum
• Experience in report generation, SQL, data structures, excel macros are highly desired
• Experience in programming or scripting languages like python, java script, type script, shell, batch is a plus

Operations Analyst

CA – Westlake Village

The Operations Analyst is a dynamic role giving the analyst insight into mortgage operations management and fulfillment and capacity planning and modeling. In this role, a successful candidate will develop a career path and continued professional growth.

• Establish standards and guidelines for vendors, monitoring them to ensure policies are being followed
• Cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and provide direction
• Ensure Vendors are updated and in line with Operational changes & Guideline changes made by Fannie/Freddie
• Gather requirements, ask questions, problem solve and extract data and develop a recommendation to provide possible solutions to the business needs
• Monitor vendors’ SLA, quality, and pipelines, while providing applicable reporting, making sure contract terms are fulfilled and mitigating vendor risk
• Research & implement creative solutions to solve Business Requirements
• Address reporting needs by developing new reports and reviewing existing reports

• Bachelor’s Degree in Finance, Business or related field is preferred
• Strong background in Excel is preferred, including ability to summarize data via formulas, lookups, Pivot Tables, etc.
• Must be able to clearly and effectively communicate with various groups within the company as well as various external business partners both verbally and in writing
• Demonstrated ability to perform well in a fast-paced environment
• Attention to detail and accuracy
• Ability to multitask and adhere to firm deadlines is critical
• Strong analytical and critical thinking skills

Compensation: Hourly range for new hires is generally $52,185.00 – $61,395.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Responsibilities:

• Researches, designs, defines, develops, tests, documents and implements new computer applications or changes to existing applications following Western & Southern Financial Group (W&SFG) standards.
• Installs software packages and/or personal computer software.
• Assures that hardware and software operate efficiently.
• Utilizes programming tools effectively to ensure accuracy and enhance productivity.
• Assembles and analyzes data relating to processing problems, soliciting help as needed from IT and business unit associates.
• Consults and/or advises business unit associates by written and/or oral communication on inquiries concerning existing or proposed systems.
• Participates in committee meetings on developmental projects, large-scale improvement projects and internal IT technical committees. May chair committees and/or subcommittees.
• Provides training and mentoring to other programming staff, systems managers, business unit management or business unit associates on technical topics or systems definition.
• Handles multiple assignments with multiple deadlines simultaneously.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

• Bachelor’s Degree Or commensurate selection criteria experience. (Required)
• Proven significant programming experience (e.g., research, design, gathering requirements, working with business units, developing programs, testing, documentation, production support). Cite examples demonstrating this experience. (Required)
• Proven experience in advising programming associates on both technical (e.g., writing programs, testing standards) and application (e.g., business knowledge, system definition) facets of the job. Cite examples of advising programming associates. (Required)
• Demonstrated experience working effectively within a team. Provide examples of motivating co-workers in difficult situations. (Required)
• Proven strong analytical skills, including demonstrated experience identifying, defining and quantifying problems; collecting or interpreting data, establishing facts, and providing effective solutions. Cite examples of good decision-making skills when dealing with multiple alternatives.
• Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, demonstrating use of the English language to include exemplary knowledge, in verbal and written format, of the elements of grammar, punctuation, diction and spelling proficiency.
• Demonstrated excellent verbal and written communication skills; occasionally conveys information to internal and external customers in a clear, accurate, focused and concise manner.
• Proven examples of working under multiple deadlines with minimal supervision. Cite examples of successfully organizing and effectively completing projects where given little or no direction.
• Continually performs an activity such as transcribing, viewing a computer terminal and extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned.
• Proficient in specific programming languages required by the individual business unit.
• Proficient in word processing and spreadsheet applications.

• None

• None

Responsibilities:

• Responsible for planning and monitoring activities for business analysis activities. Chooses a business analysis approach that is appropriate for the change. Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative.
• Responsible for elicitation of business requirements and related activities. Uses a variety of elicitation techniques to identify the characteristics of the change. Confirms and communicates what the stakeholders’ needs are. Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses.
• Responsible for activities related to business requirements management and communication. Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. Traces requirements to business objectives, test cases and solutions. Assesses the value, urgency and risk associated with each individual requirement. Evaluates new and changing requirements for impact to projects. Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution.
• Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. Analyzes and quantifies the potential value of the solution options. Models and/or tailors requirements so they are understandable and usable by each stakeholder group.
• Responsible for strategy or Enterprise analysis. Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. Understands uncertainties and assesses risks to recommend actions to deliver value. Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified.
• Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes.
• Provides support, mentoring and guidance to project teams and incumbents.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

• Bachelor’s Degree In Business, Finance or IT required, (Required)
• Master’s Degree Or MBA (Preferred)
• Minimum of 10 years of business analysis experience in IT or a business environment. (Required)
• Demonstrated experiencing writing requirements documents. Requirements are well formed, cohesive, complete, consistent, feasible, modifiable, unambiguous and testable. (Required)
• Proven experience in strategic analysis techniques and principles of business and enterprise architecture. (Required)
• Demonstrated experience with requirements analysis/management tools is preferred. (Preferred)
• Demonstrated experience setting goals and successfully implementing and achieving goals. (Required)
• Demonstrated experience creating and working in a team culture that is committed to collaborative cross- functional relationships and service excellence. (Preferred)
• Proven ability to do a stakeholder analysis, select a project approach and estimate BA effort.
• Proven understanding of the distinction between requirements: business, stakeholder, solution (functional and non-functional) and transition
• Demonstrated ability to lead requirements gathering/definition workshops, focus groups and/or process diagramming workshops involving both business stakeholders and delivery teams.
• Proven ability to construct business process models.
• Demonstrated ability to understand and utilize decision analysis techniques.
• Demonstrated ability to manage requirements in Waterfall, Agile and/or Iterative Software Development Methodologies.
• Proven ability to problem solve by defining basic steps and/or providing examples where techniques were used.
• Demonstrated ability to grasp technology concepts such as database, table driven code, testing tools, security, and/or computer programming concepts.
• Proven ability to assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts.
• Demonstrated ability to assist with the interpretation of requirements into feasible options, considering technical and business constraints, and communicates options to the stakeholders.
• Proven ability to effectively present solution options and recommendations to stakeholders.
• Demonstrated ability to construct specifications, models, diagrams, and charts to communicate needs to solution designers, developers and testers.
• Proven ability to maintain and reconcile forward and backward traceability of requirements.
• Demonstrated ability to lead Enterprise analysis activities, including definition of business needs and objectives, assessment of capabilities, selection of solution and scope, and development of the business case.
• Proven ability to assess/perform peer review of requirements done by others.
• Demonstrated ability to engage, elicit, validate and present findings to senior leadership.
• Proven excellent verbal and written communication skills with proven ability to convey information to clients, internal and external stakeholders, in a clear and concise manner.
• Demonstrated ability to reduce uncertainty and to manage ambiguity. Deals constructively with problems that do not have clear solutions.
• Demonstrated adaptability to adjust to multiple demands/deadlines, shifting priorities, ambiguity and rapid change.
• Proven strong attention to detail with excellent organization skills.
• Demonstrated strong awareness and business understanding in regards to the domains that they work in/ with.
• Demonstrated knowledge and experience of various insurance industry systems, insurance and annuity products and/or the product development process, is not required, but helpful.
• Proven ability to mentor and coach less-experienced BAs.
• Demonstrated ability to participate in recruiting and interviewing candidates for BA positions.
• Proven ability to manage and coordinate the work and priorities of a team of BAs (internal or external).
• Proficient in Microsoft Office (Excel, Access, Word, Visio, and PowerPoint).
• MS SharePoint and Access experience is helpful.
• Certified Project Management Professional (PMP)-PMI In Business Analysis (PMI-PBA)® Upon Hire (Preferred)
• IIBA Certified Business Analysis Professional™ (CBAP®) Upon Hire (Preferred)
• IIBA Certification of Competency in Business Analysis™ (CCBA®) designation Upon Hire (Preferred)

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.Performs frequent keyboarding work requiring the ability to make repetitive motions of the wrists, hands and/or fingers.Occasionally moves about to accomplish tasks, particularly moves from one work station to another.Extended hours required during peak workloads or special projects.

• None