Industry Type:
Hospitals / Health Care / Medical Devices / Diagnostics / Laboratories

Job Detail:

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we are seeking a hard-working and dedicated individual to fill the role of IT Service Delivery Manager. If you’re eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let’s craft the future together!

What will you be doing?

• You will be assisting IT operating model which does include a mature AMS Service Delivery function working in conjunction with our AMS service provider and other IT service verticals. S&N has invested in digitalization and automation of Manufacturing, Quality & Regulatory operations.
• You will look after delivery of “outstanding” Service Delivery (Run) operations against all standard benchmarks and criteria. As SDM, looking after the MFG & QRA run team and ensure the services are provided according to the agreed SLA as defined by the AMS contract.
• As an SDM you will work closely with the CoE Functional (Build) teams in support of effective and quality solutions when remediating incidents. Liaise with business leaders, business relationship managers and super users to identify, prioritize and implement support requests and ensure that all support issues are fixed in alignment with the business needs and expectations.
• Work under guidance and leadership of Service Delivery Director in the need for continuous improvement of SD function and build out strategic future directions around people, process, and technology.
• Being responsible for the day to day support operations from internal teams and 3rd party vendors including the AMS partner covering incident management, organisational change, release management and risk management for the shift 2 (European time zone).
• Full range of support from break/fix to systems performance and systems administration. Driving the uplift in customer satisfaction and user experience of the AMS function. Adhering to all regulatory, compliance & InfoSec related activities including SOX and Controls and supporting all Audit activities.

What will you need to be successful?

• Education: Bachelor’s Degree or equivalent experience in Information Technology / Computer Science/ Computer Engineering.
• Experience: Minimum 10+years of Experience in IT and 5+ years in Service Delivery (Support) manager role. Previous experience of using an AMS provider support model is required.
• AMS Support organization ensure a professional delivery of support services aligned with agreed SLAs. Negotiates service level agreements and handles metrics, business leaders. Brings together and prioritizes change requests. Strives to address issue root causes and move support organization to a contributed organization vs just ticket handling.
• Runs the support budgets, SOWs, and vendor relationships. Prepares support organization for transition from project hyper care into normal operations.
• Experience in information systems, applications including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry. Management of multiple full implementation cycles of AMS in a global environment would be strongly viewed on.
• Management experience in large, distributed IT matrix organizations advising application development and support. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, handling conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Functional and technical expertise in MFG & QRA business processes and model. Large IT transformational projects. Vendor and offshore management including in AMS model. Budget management, Resource management.
• Superb communication, collaboration, and relationship building and collaborator engagement skills.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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Explore our new website and learn more about our mission, our team, and the opportunities we offer.

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Industry Type:
IT / Software Dev

Job Detail:

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Industry Type:
Tobacco Manufacturing

Job Detail:
PURPOSE OF THE ROLE: This role owns, leads and manages the overall manufacturing , service , inventory and cost for the market . India is a 10 bio stick market with the volume growth being at more than 50% supported by NPLs , different formats and ongoing upgrades. This role supports overall capacity planning , material planning , network design, distribution , logistics and warehousing for the market enabling the overall business delivery.

Dimensions : Volume of >10 bio , Budget of USD 2 million , 2 factories 6 FAWs , 35 secondary warehouses and 850+ EZDs. 5-10 LSPS and WSPs

Principal Accountabilities

• Leads the coordination of capacity planning , production planning and material resource planning for the market .Follows up on key decisions and holds key stakeholders including TPM , region and market management accountable for agreed actions/decisions .
• Advise Leadership (Regional, market) of variances between existing forecasts, plans, actuals,.
• Drive alignment of plans and/or corrective actions that will improve our supply chain metrics in the area of quality cost, cash and services.
• Report on manufacturing efficiency and yield performance through standard KPIs, dashboard and reporting.
• Monitor the manufacturing metrics and use root cause analysis to resolve largest gaps.
• Provide input to the supply planning organization in developing inventory and service level target on existing and new products Holds appropriate stakeholders including site and global leadership, to account for agreed actions for mitigation of risk or realization of opportunities as identified
• Supervises the overall market’s capacity planning and material resource planning process for CC in tandem with the TPM (GPI) to meet and beat volume objectives through ensuring efficient operations. Functional representative for NPLs – stakeholder management, prototype making, coordinating with TPM manager for material readiness, product analysis & PRF submissions.
• Collaborates with the Global Category Team, Synch Hub and Markets to manage products lifecycle. Coordinates with regional procurement , global category team TPM and vendors to negotiate prices, lead times and requirements for NTMs and tobacco . Advises TPM and reconciles any Purchase requisitions against PMI negotiated prices. Monitors and maintains the optimal inventory of NTMs and tobacco with TPMs – and ensures the best practices on Quality are followed .
• Continuously focusses to improve the overall Quality in line with PMI standards and deployment of best in class practices and develops actionable plans to improve Quality across all aspects Coaching, mentoring and initiation of improvement projects, where required enhancing CPQI and VQI as output metrics.
• Network optimization :IPM is serviced by 2 principal factories servicing 6 warehouses (FAW) which further service 30 warehouses of GPI which further service 850+ EZDs . This distribution complexity leads to risk of service and high cost of operations- and the role ensures cost efficient distribution while maintaining high service levels .
• Analyzes and explores cost and lead time reduction opportunities via inventory and production planning and supply planning optimization opportunities as well as network design and distribution saving opportunities. Based on identified performance gaps, uses root cause analysis and actively defined solutions to drive improvements in service level, Cost and Cash.
• Customer Service & KPI Management- Set & review maintenance of SC parameters(DOI by nodes), considering factors like demand/supply variability, transit time, other risks- Drive distribution planning & logistics to deliver high customer service(OTIF levels)- Track Customer Service & stock availability levels and be in touch with internal(Sales, Marketing) & external(GPI) stakeholders to get continuous feedback on service levels & improvement opportunities – Plan for controllable and try managing uncontrollable factors and events that may pose a challenge for service levels(regulatory changes, product upgrades, new launches, planned stock buildup/depletion phases), keep the team informed and assess preparation levels to ensure a seamless transition.
• Warehousing & Logistics:- (1)Guide WH teams to achieve high EHS norms and customer service levels and ensure that they are maintained as per PMI standards- (2)Review Network design and explore opportunities for opening/closing new WHs to optimize on customer service levels and costs- (3) Guide Logistics team for achieving better on time delivery performance and achieve cost efficiency- (4)Review monthly KPIs for all warehouses and logistics providers, drive continuous improvements – Track all improvement projects etc- Support procurement and functional teams in WH & Logistics contracts for improved services & costs.
• Standardize, Improve Processes and Systems
• In collaboration with COE the preparation, deployment, and utilization of the organization standard operating guidelines & systems.
• Develop and implement standards working procedures, operating guidelines & systems
• Drive the drumbeat process and ensure adherence to it
• Ensure all documentation and transactions in the systems are done accurately and on-time.
• Control the timely and proper submission of legislative documents required for application, extension, and closure of incentive certificates, in order to maximize benefits for the company and avoid any compliance issues.
• Actively participates or initiate improvement programs; evaluate, analyze, and implement alternatives; in order to improve consumers (internal and external) service levels at optimal cost. Relentlessly look for and explore any opportunities by keeping abreast of new industry/technological development applicable and regular communication with ORGANIZATION and other affiliates. Take a leadership role in pioneering, testing and proposing new opportunities and when successful ensure the sharing across the organization
• Budget, reporting and controlling: Direct the preparation, secure the approval and control the implementation of the budget for the department. Lead periodical (i.e. monthly) tracking of the performance of Department by setting clear KPIs; and drive the generation of ideas / solutions for further optimization, streamlining and standardization.

Closely work with Finance to periodically track the actual spend vs. budget, identify possible deviations, propose corrective measures. Inform Management in case of risk or significant deviation in line with organization policies. Maintain GRC controls

• Team Effectiveness: Organize, manage, staff and develop a motivated, skilled, and optimally resourced team to ensure that performance levels and professional development will achieve or exceed business objectives. Maximize the organizational and individual performance in attainment of business objectives, manage, coach, develop and motivate staff as a key to reaching excellence. Reinforce and adapt a process-oriented structure with a continuous optimization of utilization of manpower and equipment. Create a self-motivating environment that encourage all employees to develop to their full potential and freely express their ideas for continuous improvement of the workplace conditions and business performance.

SKILLS AND COMPETENCIES: EDUCATION: Master’s degree in Business Administration, Supply Chain Management or related fields APICS certification and/ or Lean Six Sigma certification are a plus Fluent in English

WORK EXPERIENCE: 10+ Years of experience within Fast Moving Consumer Goods (FMCG), Electronics or Medical Device industry with experience in Manufacturing Supply Planning, Material resource planning Logistics and data analytics. Working knowledge of SAP, Supply Chain Planning Solutions and Forecasting Solution

8021

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Industry Type:
Hospitals / Health Care / Medical Devices / Diagnostics / Laboratories

Job Detail:
Job Description Summary

India and South Asia (ISA) Service Delivery Manager is responsible for the definition, establishment and execution of the service delivery strategy and providing service delivery leadership across ISA to ensure customer satisfaction, problem resolution, revenue generation, process improvement, optimization, simplification and compliance to laws and regulations through the coordination of resources and efforts among and between multiple customer and GE functions / teams.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities:

• Definition and execution of the ISA Service Delivery Strategy
• Leading service delivery team to deliver excellence in “wing to wing” service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership
• Driving Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency Improvement Programs, Service Tool Management Processes
• Coordinating SMax deployment in ISA together with International SMax teams.
• Driving establishment of the required operational processes and infrastructure, and leading digitization in alignment with International Service Team
• Monitoring and improvement of key service performance indicators
• Ensuring compliance to quality and regulatory requirements
• Driving projects for service delivery performance improvement
• Monitoring and improvement of service delivery productivity
• Optimizing the utilization of service resources
• Driving resource, capacity and capability development and alignment strategies

Qualifications & Experience

• Bachelor’s Degree with 15+ years of overall experience
• Should have at least 5+ years of operational or program management experience in service, technology or operations, preferably in Healthcare Business
• Minimum 10 years of progressive work experience in business environment
• Strong analytical and quantitative skills
• Experience on statistical and/or data management tools
• Excellent verbal, written, and communication skills
• Demonstrated ability to motivate others and achieve results
• Change agent with strong credibility and influence in the organization
• Customer-focused in defining quality and establishing priorities
• Proficient in the soft skills necessary to be an effective program manager
• Proven leadership and effective decision-making capabilities
• Ability to monitor and manage critical path elements of consolidated projects
• Ability to make executive level presentations (internal and external)
• Demonstrated experience in leading multicultural and remote teams

Preferred Qualifications

• Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
• Knowledge of ISO 13485 and CE Mark requirements

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

Additional Information

Relocation Assistance Provided: Yes

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Industry Type:
Hospitals / Health Care / Medical Devices / Diagnostics / Laboratories

Job Detail:
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Site Reliability Engineering Manager to lead our Cloud Infrastructure Engineering division. Cloud Infrastructure Engineering ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.

But enough about us; let’s talk about you!

Position Summary

As an SRE Manager, you will lead a team of Site Reliability Engineers responsible for ensuring the reliability, availability, and performance of mission-critical systems. You will manage a team that builds, automates, and maintains the infrastructure and systems that support scalable, secure, and high-performing services. In addition to managing technical operations, you will play a key role in optimizing systems, reducing downtime, and improving incident response procedures. The ideal candidate will be an experienced manager who can balance technical leadership with team development and operational efficiency

The Team

We are a bunch of Site Reliability Engineers who are passionate about reliability, automation, and scalability. We use an agile based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems & Platform in Hybrid Cloud and make data-driven decisions for which one best suit the needs of the business. We are relentless in automating away manual, repetitive work so we can focus on projects that help move the business forward.

Job Responsibilities

Team Leadership & Development

• Lead and mentor a team of SREs, providing guidance, coaching, and support to foster growth and career development.
• Build and grow a high-performing team focused on operational excellence, reliability, and scalability.
• Establish and maintain a strong team culture of collaboration, accountability, and continuous improvement.
• Work with cross-functional teams (Engineering, Product and Project Management) to align priorities and build effective working relationships.
• Service Reliability & Performance
• Define and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) for critical systems.
• Monitor and improve the reliability, availability, and performance of all production services and infrastructure.
• Own and drive efforts to improve incident management, root cause analysis, and postmortem documentation.
• Implement proactive monitoring, alerting, and incident response strategies.
• System Automation & Scalability
• Lead efforts to automate and streamline operational processes, reduce manual toil, and improve system reliability.
• Identify and implement best practices for system design, capacity planning, and cost optimization.
• Work closely with engineering teams to build scalable, resilient, and efficient systems that can handle increasing load.
• Collaboration & Cross-functional Engagement
• Collaborate with Engineering & Product teams to ensure reliability is baked into the development process, including reviewing code, design, and deployment practices.
• Advocate for reliability improvements across the engineering and product teams, ensuring a balance between speed and reliability.
• Work with other engineering managers to align on long-term goals, technical debt, and infrastructure investments.
• Process & Efficiency Improvement
• Drive continuous improvements in incident management, deployment pipelines, and system observability.
• Champion the adoption of tools and processes that improve automation, monitoring, alerting, and reporting.
• Measure and track key operational metrics, using data to inform decision-making and drive improvements.

Skills, Qualifications & Experience Required

• 10+ years of experience building, scaling, and supporting highly available systems and services
• 3-4 years of years of experience managing and leading technical teams, including mentoring engineers and fostering team development.
• 3-4 years of years of experience managing and leading technical teams, including mentoring engineers on containerization practice with docker and Kubernetes (Onprem & Cloud )
• Strong experience with enterprise Platform engineering with Tech ops, Finops, Dev secops practice with hybrid cloud model.
• Strong Expertise in tools like Puppet, Terraform, crossplane etc
• Experience with Infrastructure-as-Code, Linux, VmWare and API integration. Familiarity with Terraform desired.
• Proficiency in at least one scripting or programming language (Ansible, Python, Go, Ruby, etc.).
• Expertise in the delivery, maintenance, and support of Linux systems and infrastructure
• Experience with cloud platforms (AWS), containerization (Docker), and orchestration ( Kubernetes).
• Familiarity with observability tools (e.g., Prometheus, Grafana, ELK stack, CloudWatch, Splunk)
• Experience implementing solutions using SRE, DevOps principles,
• Familiarity with telemetry, latest monitoring, visualization tools.
• Expertise in promoting and driving system visibility to aid in the rapid detection and resolution of issues

About Athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

What’s unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our Company Culture Might Be Our Best Feature.

We don’t take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

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Industry Type:
Oil / Gas / Power / Energy

Job Detail:

IT Service Management Specialist

JOB DESCRIPTION

Mission

IT Service Management Specialist performs the activities pertaining the managing of the service delivery of information and communications technology (ICT) services and working with teams from IT service operations.

IT Service Management specialist performs the following functions:

• Planning and implementing IT Service Management processes, software, and tools to optimize IT service delivery and reduce costs.

• Conducting IT service quality assurance, monitoring and analyzing performance issues.

• Supporting IT governance and audit requirements.

Main activities and responsibilities

Following the guidelines of the Responsible, the IT Service Management Specialist has the following main responsibilities:

• Monitor, manage and prioritize Incidents, Problems, Service Requests and Change Requests in a queue, trim backlog to ensure that Service Level Targets are met.

• Create Major Incident Reports (MIR) and monitor progress of MIR actions.

• Identify incident trends, raise Problem Records

• Create and present reports about achieved service levels.

• Ensure service management processes are followed, report any incompliance.

• Ensure high quality of service management documentation: including Change Requests Implementation Plans, Incident description, Incident resolution.

• Work closely with the Service Delivery Manager to identify and implement Service Improvements – demonstrating an increase in the quality of service and a reduction in cost.

• Monitor the Service Management supply versus demand for the given service(s).

• Orchestrate the support work of IT internal and external teams by distributing information, creating reports, communicating with internal and Client’s teams and individuals.

Education:

• Graduate in any stream

Required Experience

3+ years of work experience

Total work experience of 5 years or more (after Graduation in any discipline)

Relevant / industry work experience of 3 years or more

Maximum experience should not exceed 8 years.

Preferred Experience:

Training and Facilitation Skills and experience

ITIL Certification

Excellent oral, written, cross functional and interpersonal communication skills.

Learning ability with customer orientation and a keen eye for process improvement

Good knowledge of Service Now ITSM

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