Philip Morris International | Manager Service Delivery | Delhi | 13-03-25 | JobId: 12236

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Industry Type:
Tobacco Manufacturing

Job Detail:
PURPOSE OF THE ROLE: This role owns, leads and manages the overall manufacturing , service , inventory and cost for the market . India is a 10 bio stick market with the volume growth being at more than 50% supported by NPLs , different formats and ongoing upgrades. This role supports overall capacity planning , material planning , network design, distribution , logistics and warehousing for the market enabling the overall business delivery.

Dimensions : Volume of >10 bio , Budget of USD 2 million , 2 factories 6 FAWs , 35 secondary warehouses and 850+ EZDs. 5-10 LSPS and WSPs

Principal Accountabilities

  • Leads the coordination of capacity planning , production planning and material resource planning for the market .Follows up on key decisions and holds key stakeholders including TPM , region and market management accountable for agreed actions/decisions .
  • Advise Leadership (Regional, market) of variances between existing forecasts, plans, actuals,.
  • Drive alignment of plans and/or corrective actions that will improve our supply chain metrics in the area of quality cost, cash and services.
  • Report on manufacturing efficiency and yield performance through standard KPIs, dashboard and reporting.
  • Monitor the manufacturing metrics and use root cause analysis to resolve largest gaps.
  • Provide input to the supply planning organization in developing inventory and service level target on existing and new products Holds appropriate stakeholders including site and global leadership, to account for agreed actions for mitigation of risk or realization of opportunities as identified
  • Supervises the overall market’s capacity planning and material resource planning process for CC in tandem with the TPM (GPI) to meet and beat volume objectives through ensuring efficient operations. Functional representative for NPLs – stakeholder management, prototype making, coordinating with TPM manager for material readiness, product analysis & PRF submissions.
  • Collaborates with the Global Category Team, Synch Hub and Markets to manage products lifecycle. Coordinates with regional procurement , global category team TPM and vendors to negotiate prices, lead times and requirements for NTMs and tobacco . Advises TPM and reconciles any Purchase requisitions against PMI negotiated prices. Monitors and maintains the optimal inventory of NTMs and tobacco with TPMs – and ensures the best practices on Quality are followed .
  • Continuously focusses to improve the overall Quality in line with PMI standards and deployment of best in class practices and develops actionable plans to improve Quality across all aspects Coaching, mentoring and initiation of improvement projects, where required enhancing CPQI and VQI as output metrics.
  • Network optimization :IPM is serviced by 2 principal factories servicing 6 warehouses (FAW) which further service 30 warehouses of GPI which further service 850+ EZDs . This distribution complexity leads to risk of service and high cost of operations- and the role ensures cost efficient distribution while maintaining high service levels .
  • Analyzes and explores cost and lead time reduction opportunities via inventory and production planning and supply planning optimization opportunities as well as network design and distribution saving opportunities. Based on identified performance gaps, uses root cause analysis and actively defined solutions to drive improvements in service level, Cost and Cash.
  • Customer Service & KPI Management- Set & review maintenance of SC parameters(DOI by nodes), considering factors like demand/supply variability, transit time, other risks- Drive distribution planning & logistics to deliver high customer service(OTIF levels)- Track Customer Service & stock availability levels and be in touch with internal(Sales, Marketing) & external(GPI) stakeholders to get continuous feedback on service levels & improvement opportunities – Plan for controllable and try managing uncontrollable factors and events that may pose a challenge for service levels(regulatory changes, product upgrades, new launches, planned stock buildup/depletion phases), keep the team informed and assess preparation levels to ensure a seamless transition.
  • Warehousing & Logistics:- (1)Guide WH teams to achieve high EHS norms and customer service levels and ensure that they are maintained as per PMI standards- (2)Review Network design and explore opportunities for opening/closing new WHs to optimize on customer service levels and costs- (3) Guide Logistics team for achieving better on time delivery performance and achieve cost efficiency- (4)Review monthly KPIs for all warehouses and logistics providers, drive continuous improvements – Track all improvement projects etc- Support procurement and functional teams in WH & Logistics contracts for improved services & costs.
  • Standardize, Improve Processes and Systems
  • In collaboration with COE the preparation, deployment, and utilization of the organization standard operating guidelines & systems.
  • Develop and implement standards working procedures, operating guidelines & systems
  • Drive the drumbeat process and ensure adherence to it
  • Ensure all documentation and transactions in the systems are done accurately and on-time.
  • Control the timely and proper submission of legislative documents required for application, extension, and closure of incentive certificates, in order to maximize benefits for the company and avoid any compliance issues.
  • Actively participates or initiate improvement programs; evaluate, analyze, and implement alternatives; in order to improve consumers (internal and external) service levels at optimal cost. Relentlessly look for and explore any opportunities by keeping abreast of new industry/technological development applicable and regular communication with ORGANIZATION and other affiliates. Take a leadership role in pioneering, testing and proposing new opportunities and when successful ensure the sharing across the organization
  • Budget, reporting and controlling: Direct the preparation, secure the approval and control the implementation of the budget for the department. Lead periodical (i.e. monthly) tracking of the performance of Department by setting clear KPIs; and drive the generation of ideas / solutions for further optimization, streamlining and standardization.

Closely work with Finance to periodically track the actual spend vs. budget, identify possible deviations, propose corrective measures. Inform Management in case of risk or significant deviation in line with organization policies. Maintain GRC controls

  • Team Effectiveness: Organize, manage, staff and develop a motivated, skilled, and optimally resourced team to ensure that performance levels and professional development will achieve or exceed business objectives. Maximize the organizational and individual performance in attainment of business objectives, manage, coach, develop and motivate staff as a key to reaching excellence. Reinforce and adapt a process-oriented structure with a continuous optimization of utilization of manpower and equipment. Create a self-motivating environment that encourage all employees to develop to their full potential and freely express their ideas for continuous improvement of the workplace conditions and business performance.

SKILLS AND COMPETENCIES: EDUCATION: Master’s degree in Business Administration, Supply Chain Management or related fields APICS certification and/ or Lean Six Sigma certification are a plus Fluent in English

WORK EXPERIENCE: 10+ Years of experience within Fast Moving Consumer Goods (FMCG), Electronics or Medical Device industry with experience in Manufacturing Supply Planning, Material resource planning Logistics and data analytics. Working knowledge of SAP, Supply Chain Planning Solutions and Forecasting Solution

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