South West | Hiring | Systems & Support Analyst | Dallas, TX | | 01-10-2022

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Job Location: Dallas, TX

Department: Revenue Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description: Job Summary

Monitor, maintain and troubleshoot Revenue Management technical applications. These tools and processes unlock revenue generating opportunities, enable smarter decision making, and improve efficiency for the Revenue Management Department.


Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system

Use technology skills to build, update, and maintain scalable applications, datasets, and automated processes based on provided requirements

Create appropriate written documentation for supported tools, processes, and projects

Test and report changes to settings in Revenue Management systems

Utilize appropriate software management procedures, standards, and best practices as defined by Leader

Track work requests, process of performance, and application errors; communicate for team review and troubleshooting

Serve as main point of contact for at least one area of supported applications

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods

Knowledge of computer hardware and software, including applications and programming

Ability to collect, organize, visualize and assimilate data by turning raw data into meaningful information using data-oriented programming languages and visualization software

Ability to identify problems and review related information to develop and evaluate options and implement solutions

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to apply general rules to specific problems to produce answers that make sense

Ability to combine pieces of information to form general rules or conclusions

Ability to tell when something is wrong or is likely to go wrong with applications, automated and scheduled processes, and/or Revenue Management systems.

Ability to deliver assignments that are medium in scope and high importance

Ability to provide appropriate written documentation of tools, processes, and projects Education

Required: High School Diploma or GED


Intermediate level experience, fully functioning broad knowledge in:

Revenue Management principles

SQL, Alteryx, or VBA

Tableau, Java, Access, or Python

Relational databases (Teradata, Oracle, etc)

Structured Query Language (SQL) to compile and analyze large amounts of data

Microsoft Office products, with emphasis on Access and Excel



Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines Jyotish Jyotish - Career & Life Prediction

Southwest Airlines is an Equal Opportunity Employer.

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