Industry Type:
Utilities
Job Detail:
Job summary:
To implement, maintain and govern crisis, emergency and incident management frameworks and strategies, ensure the organization’s preparedness and effective response to crisis, emergencies, and incidents across the organization. Facilitate incident communication and assessment, and analysis of post-incident reports to identify lessons learned and implement corrective actions.
General Responsibilities:
- Policy, Procedures, Process and Systems
- Follow the operational strategy in compliance with group delegation of authority policy.
- Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
- Reporting
- Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
- Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
- Comply with organization’s requirements in a timely manner.
Job Specific Responsibilities:
- Develop and establish CEIM frameworks and strategies that outline the organization’s approach to crisis, emergency, and incident management. Define roles, responsibilities, and protocols for responding to potential and actual incidents.
- Facilitate the implementation of the incident communication and assessment process. Ensure that potential and actual incidents are promptly recorded, assessed, communicated, and managed.
- Oversee the identification and initial assessment of incidents to determine their severity and impact.
- Mobilize and coordinate crisis response teams, including internal resources and external partners as needed.
- Lead the response efforts, including coordination with emergency services, managing logistics, and directing recovery operations.
- Oversee recording of incident information, decision-making processes, actions taken, and financial logs related to incident management. Maintain accurate and comprehensive incident records to support post-incident debriefing and report completion.
- Lead the preparation of comprehensive reports on the incident, including a review of the response and recovery efforts, lessons learned, and recommendations for improvements.
- Analyze post-incident reports to identify lessons learned and areas for improvement. Evaluate the effectiveness of incident response strategies, communication protocols, and decision-making processes.
- Ensure implementation of corrective actions based on the findings of post-incident analysis. Collaborate with relevant stakeholders to develop and implement preventive measures to mitigate the risk of future incidents.
- Revise crisis management plans and procedures based on post-incident analysis, changing risk environments, and evolving best practices.
- Develop and deliver training programs for employees on crisis response procedures and best practices.
- Plan and execute regular drills and simulations to test and improve crisis response plans and team readiness.
- Collaborate with internal and external stakeholders, including senior management, department heads, emergency response teams, and regulatory agencies. Foster effective communication and coordination to ensure alignment and integration of CEIM efforts.
- Ensure compliance with relevant laws, regulations, and industry standards related to crisis, emergency, and incident management.
HSE, Security, and Risk Protocols:
- The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:
- Taking reasonable care of their own health, safety, and security.
- Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
- Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
- Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
- Report all HSE and security incidents and work-related injuries.
- Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.
People Management Responsibilities:
- Leadership
- Actively participate in continuous improvement and professional development activities. Support decisions made with integrity and transparency, always aligning with the entity’s goals.
- Talent Management
- Engage in talent development programs aimed at enhancing skills and supporting career progression. Contribute to a team culture that is connected to the organization’s larger purpose.
- Culture
- Uphold and promote the organization’s values within the team. Foster a collaborative and innovative work environment through active participation and support.
- Communication
- Support informed decision-making within the team. Contribute to clear and effective communication, ensuring alignment with organizational objectives and facilitating smooth information flow up and down the chain.
Job Requirements:
- Bachelor’s degree in business Continuity Management, Risk Management or equivalent
- 9 years of relevant working experience
- Master’s degree in Business Continuity Management, Risk Management or equivalent
- 12 years of relevant working experience
- Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or Certified Emergency Manager (CEM)
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