Job Location: Brentwood, TN
Omni Channel Operations Analyst (SQL) – (Salary, Annual Bonus, Relocation Package)
The Omni Channel Returns Analyst is responsible for managing all aspects of the the returns process including analysis, exception management and process improvement. They are a champion of the Returns process, working cross functionally with vendors and internal departments to improve the process to reduce profit and sales loss and continually improve the overall experience for our customers.
Responsibilities:
- Manage the operational aspects of the multiple returns programs including Return to Vendor (RTV), Claims process, In store returns and 3rd Party Liquidators
- Maintain tight control of what gets paid and how much is paid based on budget considerations
- Properly manage claims and serve as a resource to staff on proper handling and decisions in the claims process
- Use analytics and best practices to identify opportunities to improve returns programs, customer experiences, and optimize return shipping rates & expenses.
- Work with Product Managers & third-party partners to develop long-term technical & process solutions to drive improvements.
- Develop cross-functional relationships with various operational groups including Logistics, Stores, Finance, Accounting, LP and Customer Service to drive operational changes within the organization.
- Develop and report to leadership key insights into the Omni Channel returns business.
- Provide regular Omni-channel metrics and analysis reporting for management team and cross functional teams.
- Drive strategic initiatives and projects, from research and discovery, requirements gathering to project plan task deliverables. Once implemented, manage continuous improvement and support the business unit in driving additional profitable sales.
- Accountable for driving improvement in key metrics for the business.
Qualifications:
- Experience: 3 years of related business experience in Omni-Channel or Ecommerce
- Good knowledge of the LTL industry including handling of freight, loading trailers, and proper documentation
- Excellent communication and presentation skills: story-lining, email communication and strong personal impact.
- Strong quantitative problem-solving skills; curiosity for understanding root causes.
- Familiarity with claims/Returns/RMA processes
- Ability to bridge between technical solutions and real-life organizational dynamics.
- Strong Microsoft Office skills, particularly Excel, Pivot tables.
- Possess Business Intelligence Software experience and quick software acumen.
- SAP Business Objects, Tableau, PowerBI software experience preferred.
- Strong thought leadership; can stand up for ideas and concepts while still maintaining collaborative spirit.
- SQL experience a plus
Company Overview:
Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members’ commitment to our Mission and Values. With over 2,000 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $12 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!
Click Here to See Why We are a Great Place to Work!
Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.
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