Job Location: Chicago, IL
The Elevator Pitch: Why will you enjoy this new opportunity?
Do you enjoy solving multi-faceted problems?
Do you have an obsessive attention to detail?
Do you want to help operate a successful, growing services business?
If you answered yes to the above, then the Business Operations Analyst role may be a good fit for you. You will play an active role in running business operations for the VMware Tanzu Labs Platform Services Delivery team in the Americas. You will help operationalize our book of business, ensuring we achieve positive customer outcomes and business success by optimizing people allocations on customer engagements.
Success in the Role: What are the performance goals over the first 6-12 months you will work towards completing?
We need someone who is a relentless problem solver. You’ll be coached and mentored by supportive teammates every step of the way to achieve the following:
You will monitor and understand the sales pipeline in order to anticipate staffing requirements and timelines
You will be responsible for staffing customer projects to ensure customer needs are met and optimal billable utilization achieved across the team
You will collaborate with Delivery Leaders, People Managers and Delivery Operations to achieve quarterly and annual objectives and key results
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a member of the VMware Tanzu Labs Platform Services Delivery Operations Team, you will drive staffing solutions that maximize customer experience and business performance. Your work will include:
Understanding the process and business practices of the VMware Tanzu Labs Platform Services Organization
Lead, manage, and operate the staffing function, including team scheduling and capacity forecasting
Partnering with delivery leadership to proactively identify capacity risks and develop appropriate mitigation plans
Maintaining an understanding of key skills needed, team members’ career aspirations, working with People Managers, and current skill sets, to align employees to engagement staffing needs
Communicating with all levels including Global & Geographic Delivery Leadership, Individual Contributors and External Partners
What is leadership like for this role? What is the structure and culture of the team like?
You will be joining the Tanzu Labs Global Delivery Operations Team. We’re a supportive team with a passion for learning and sharing our knowledge. We are geographically dispersed so you will have the opportunity to collaborate with colleagues around the world. We value flexibility so you can choose to either be based in a VMware office or from home.
You will be supporting the Tanzu Labs Platform Services Delivery Team in AMER, as they support the world’s largest organizations with their most important Platform and DevSecOps challenges. While they are an internal team, you can view them as your ‘customer’, whom you will support through execution to ensure their success with external customers.
Where is this role located?
Remote: Like many companies, the COVID pandemic changed how we work. We are fortunate to be capable of running a strong business in a 100% remote working environment and that is what we are doing now.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
Employee Stock Purchase Plan
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry.
Category : Business Strategy and Operations
Subcategory: Business Operations Analyst
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-04-07
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.