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Job Location: Fresno, CA
Job Detail:
We are looking for someone who is passionate about the experience of customers and vendors and will persistently find ways to deliver value throughout the implementation process in USA. This individual must be able to keep all project tasks and teams organized to ensure the delivery of a good product. You must also be able to provide clear communication and collaboration on project tasks while maintaining a good team attitude.
Key Responsibilities & Duties
- Learn about products and APIs, various configurations, in order to support various customer set ups
- Manage a subset of implementations from kickoff to API review, testing support, and go live support
- Manage multiple projects at a time in various stages of implementation
- Report weekly on project status, outstanding risks, and upcoming tasks
- Create, update, and distribute documentation on standards and best practices for integration with HQ
- Reinforce the innovative mindset at regional levels simplifying change management processes
- Support agencies and partners on data direct integration activities
- Promote direct integration channels while leveraging new business opportunities at regional level
- Lead workshops, prepare and present requirements and organize meetings with stakeholders
- Provide leadership in the definition and design of the solutions to ensure a full commitment to the delivery of the Project.
- Deal with issues, be proactive and pragmatic in solution findings.
- Monitor and report on progress of the activities to the Project Leader.
- Should keep self-updated with the innovative and disruptive trends in the maritime and supply chain industry by reading related magazines and periodicals participating in related seminars as required.
- Ensure constructive communication and collaboration with third parties
Additional Responsibilities
- Identify data gaps in order to improve data quality in different areas of the business
- Participate in defining, refining and implementing best practices and standards
- Identify potential issues and proactively propose solutions and improvements
- Be open minded, innovative
- Be a hub of knowledge and source of existing disruptive solutions related to our industry
Qualifications & Key Competencies:
- Previous experience as a Business Analyst: Project Scoping, Business Requirements development, Test Cases
- Knowledge in Shipping/ Supply Chain / Logistics / Integrations
- Awareness of digital capabilities
- Knowledge in Technology & Software/Product Development Projects
- Knowledgeable on EDI best practices and standards (e.g.: EDIFact and X12) as well as API methods (GET, POST, PUT, etc…) and commonly used message formats (JSON and XML)
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