Apple | People Operations – HRIS Analyst | Austin, TX | United States | BigDataKB.com | 17 Oct 2022

• 2+ years of experience recruiting coordination, project coordination, or other document management or administrative experience in a fast paced, customer-focused environment
• Experience with Workday and other enterprise HRIS systems
• Experience with SilkRoad or other similar technology
• Experience with ServiceNow or similar ticketing systems
• Ability to maintain the highest regulatory and compliance standards in handling employee records
• Exceptional problem solving, time management, and organizational skills
• Ability to approach problems flexibly and demonstrate creativity in solving them
• Demonstrable track record of driving process improvements and an unbridled desire to provide outstanding customer service
• Excellent written and verbal communication skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of multiple internal customers
• Ability to work independently, complete multiple tasks simultaneously, and cut through ambiguity
• Unrivaled attention to detail and consistent delivery of the highest quality of work
• Strong interpersonal skills a must
• Skilled at effectively managing and prioritizing escalations or business critical situations
• Local language and English business proficiency, preferred additional languages

We directly impact the employee experience every day through providing expert, connected support to all Apple employees around the world. We are a dynamic team responsible for data and records management of multiple countries across the globe. Your knowledge, insight and expertise will help power us forward in supporting Workday business processes and complex transactions, partnering closely with internal partners. In this role you will work with end users, IT professionals, HR professionals and other members of the People BPR team, you will provide technical support via telephone, chat, email, and ticketing system. You will perform impact assessment and troubleshooting while documenting problems, fixing, and resolutions. You’ll manage escalated support cases through resolution. Responsibilities include: – Triaging critical issues – Analyzing issues to determine immediate resolution or working with Vendors or internal teams to resolve root cause – In depth analysis and auditing of data – Participating in user acceptance testing for system releases – Participating in diverse projects, enhancements and support roll out of new employee systems – Manage small projects resulting from identified issues or updates

– BS/BA required

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.