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AstraZeneca | Senior Analyst – Omnichannel Solution Owner | Chennai | Bharat | | 2023-03-05

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Job Location: Chennai

Job Detail:



Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities. We deliver our services through seven key service lines: Global Finance Services (GFS), Process Solutions, Productivity Initiatives, Global Commercial Operations (GCO), Global Assurance and Reporting Services (GARS), Global Analytics and Automation services (GAA) and our GBS Data Office (GDO).

Strategic Field Operations (SFO) is the next exciting GBS expansion into field operations. This newly formed GBS team represents a coordinated effort across GCO and GDO to develop an inhouse alternative to a previously vendor led service, initially serving the US market with intent to expand globally in the future. Strategically shifting SFO services inhouse over time will help enable the company’s vision by freeing up time and resources, protecting AZ value and providing a path to new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centres and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

  • As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

  • A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

  • We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.


The Omnichannel Associate Solution Owner will be the primary person responsible for both understanding the business requirements that describe omnichannel customer engagement experiences brand marketers seek to create and then transforming those requirements into comprehensive and concrete instructions to be handed off to campaign configuration specialists. The successful candidate must be highly collaborative and proactive in seeking out information and working to uncover the details necessary to setup campaigns across multiple integrated channels as well as ensure the proper tracking is in place for campaign reporting and analysis.

The Omnichannel Associate Solution Owner will work in close collaboration with an Omnichannel Strategist that will provide the business requirements describing an integrated, cross-channel customer engagement experience, as well as an Omnichannel Program Manager that will serve as the business’s single point of contact across delivery resources and manage the coordination of tasks and delivery timelines leading to the launch of an omnichannel campaign.

The Omnichannel Associate Solution Owner will work to deliver instructions required as input for timeboxed Sprint Events. Beyond providing instructions, the Omnichannel Associate Solution Owner will provide subject matter expertise associated with how AZ marketing tools and platforms are leveraged to deliver customer experiences such that they can advise on both approach to delivery as well as how shifts in requirements may lead to downstream impacts on delivery complexity.

The Omnichannel Associate Solution Owner must be ready to work on challenging initiatives, demonstrate respect for each member of the delivery pod/scrum they are working with, and have the courage to stand-up for doing the right thing. While the Omnichannel Associate Solution Owner will not have direct reports, they must be capable of providing direction to those that do not report to them as well as tap into their expertise and experience to influence decisions, while ensuring they are listening to and keeping an open mind as it relates to the input of others. Finally, the position requires extensive business acumen, and an awareness for how Marketers seek to create customer-centric omnichannel experiences for their customers.

Core Job Requirements:

  • Understand how marketing tools are leveraged to create omnichannel customer engagement experiences

  • Serve as the lead resource accountable for providing comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign

  • Work collaboratively with delivery resources that are highly specialized in a variety of tools and subject matter that is associated with omnichannel campaign delivery including content production, email automation, web assembly, Tealium configuration, Veeva suggestions, and reporting.

  • Be proactive in obtaining detailed requirements from Marketers and Strategists when the level of necessary information describing an omnichannel campaign is not provided in initial discussions.

  • Work in both a hands-on manner in creating omnichannel campaign delivery instructions within AZ tools and templates, while also collaborating with and providing direction to tool specific business analysts as necessary.

  • Establish relationships with AZ subject matter experts across respective omnichannel tools and platforms and leverage those relationships when advanced expertise is required to resolve campaign service delivery challenges.

  • Surface project risks and/or barriers to the appropriate Omnichannel Program Manager, while also developing options and recommendations that can be pursued to overcome them.

  • Leverage AZ defined tools for requirements capture and delivery task tracking and assignment




Bachelor’s Degree


  • Scaled Agile Certification

  • Advanced Degree in a relevant field



A minimum of 5 years of experience in:

  • Experience as a business analyst responsible for understanding and recording client requirements in order to enable technical or operational delivery

  • Experience overseeing or working within a technical development and/or operational delivery team.

  • Experience coordinating a team of resources to deliver according to a common objective

  • Experience with technology tools that enable Content Production, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization.

  • Conceptual understanding of relational databases

  • Experience with tools associated with Task Management (ex. Jira)

  • Knowledge or experience with Agile ways of working


  • Experience overseeing delivery of multi or omnichannel customer experiences.

  • Experience within Healthcare/Pharmaceutical industry

  • Scaled Agile Framework (SAFe)

and Competencies:


  • Adobe Campaign (or similar tool)

  • Adobe Experience Manager / Web Analytics (or similar tool)

  • Tealium Audience Stream (or similar tool)

  • Tealium IQ (or similar tool)

  • Energetic, self-motivated

  • Demonstrated problem solving skills

  • Data-driven, process-oriented, and collaborative

  • Critical Thinking

  • Leading/Influence without authority

  • Visio, data flow and process charting

  • Microsoft Office Proficiency (primarily Excel)

  • Solid communication skills

  • Cross-Commercial interactions

  • Business analysis


  • JIRA Atlassian

  • Confluence

  • Adobe Target

  • Adobe Audience Manager

  • Complex Project Management Experience

Why Join?

Get to shape our growing area and influence the next chapter for us. We have worked hard to set up our area and realise our value. Contribute to our big ambitions for the future, with the commitment and determination to build on our growth.


Our Social Media, Follow AstraZeneca on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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