Calyx | Hiring | Change Analyst | Bhagya Nagar | Bharat | BigDataKB.com

We’re on a mission to change the future of
clinical research. At Calyx, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.

Apart from job satisfaction, we can offer you:

HEALTH:

Medical plan for you and your dependents.
Personal Accident Insurance
Life Insurance
Critical illness cover

WEALTH:

Salary structure and Flexi basket
Provident fund of 12%
Gratuity scheme

YOURSELF: Internal growth and development programs & trainings

Job Description

Calyx exists to help customers accelerate the drug development process through innovation. Our product portfolio is built on leading-edge technology and is combined with extensive medical and clinical expertise.

As the Change Analyst, you will work as an integral part of the Change & Release Management Team, with the primary function to support the Change & Release Management process for Calyx in front of the Product Environment. You will support the process with close relationships within Service Operations, specifically Service Acceptance, Technical Resolution, and Technical Support. Within Calyx but outside Service Operations close relationships with Solutions Deployment, R&D, Product Management, Technical Quality Management, TPPM, Service Transition, Calyx IT, and the MSP. Supporting the process and integrating with the stakeholders will ensure the controlled delivery of all Changes to validated environments.

You will have accountability to triage/assess and approve changes to time, quality, and compliance, following predefined Change & Release Management processes.

The role is an integral part of Service Operations focus being the single point of contact with responsibility for coordinating all change functions for the fulfilment of Change Requests for both internal and external customers. Goals being stability, availability and enabling the right information to be supplied to the right people at the right time enabling beneficial change to occur.

Key Accountabilities:

Change Management – CHMG

Develops and document requests for change.
Provides initial triage /assessment.
Applies change control procedures.
Ambassador for Change Management – effective control and reduction of risk to the availability, performance, security, and compliance of the business services impacted by the change.

Configuration Management – CFMG

Applies tools, techniques, and processes to track, log, and correct information related to configuration items.
Verifies and approves changes ensuring the protection of assets and components from unauthorized change, diversion, and inappropriate use.
Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Quality Assurance – QUAS

Verifies and approves changes ensuring the protection of assets and components from unauthorized change, diversion, and inappropriate use.
Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products, or services.
Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organizational directives, standards, and procedures.
Identifies non-compliances, non-conformances, and abnormal occurrences.

Measurement – MEAS

Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement.
Generates, produces, and distributes reports.
Uses measurement tools for routine analysis of data.
Identifies and implements improvements to data collection methods.

Learning and Development Management – ETMG

Contributes to the maintenance and updates of training records and training catalogue.

Customer Service Support – CSMG

Acts as the routine contact point.
Responds to a broad range of queries for support by providing timely information to enable resolution.
Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to the creation of support documentation.

Skills:

Strong verbal and written communication skills
A flexible attitude with respect to work assignments, new learning, and hours of work
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload whilst maintaining keen attention to detail
Must have the ability to work methodically in a fast-paced, time-sensitive environment
Demonstratable ability to apply critical thinking to problems and tasks
Builds and maintains broad and deep knowledge of Change and Release Management
Ability to identify and implement support process improvements
Process-oriented implementer and supporter of ITIL and Agile approaches
Willingness to work in a matrix environment and to value the importance of teamwork.
A self-starter and able to work under their own initiative

Education:

English: Fluent
Already holds or is planning to be formally certified at the ITIL V4 Foundation level.

Come as you are.

We’re proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.