Cambay Healthcare | Business Process Analyst | Richmond, VA | United States | | 2023-01-27

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Job Location: Richmond, VA

Job Detail:


SCC Business Analyst 4 Jyotish Jyotish - Career & Life Prediction


  • local candidates strongly preferred
  • ALL interviews conducted ONSITE, NO exceptions
  • 100% ONSITE, NO exceptions
  • please do NOT submit candidates who were submitted to the previous BPA req, 699618. We need NEW candidates ONLY.

SCC seeks up to two (2) Business Process Analyst (BPA) contractors for the Health Benefit Exchange division (HBE).

The BPAs will work with the SCC’s HBE staff to develop and document policies, processes and procedures to support the implementation of a State Benefits Exchange (SBE), which will go live in time for open enrollment starting November 1, 2023. The overall program includes an implementation project led by an SCC project manager with a supplier (GetInsured) counterpart to implement a platform and customer assistance center (CAC) and collateral activities that may either intersect with or run parallel to the implementation project. Included in the collateral activities are the development of supporting policies, processes and procedures. These BPAs will work with various HBE staff to develop and document the policies, processes and procedures that HBE will need to support the operations of Virginia’s SBE.

Responsibilities Include

Working with HBE staff and GetInsured to identify all SBE-specific policies, processes and procedures necessary to support operations

Developing templates and other instructional materials

Developing a SharePoint repository for HBE processes and procedures along with the procedures for maintaining that repository

Developing an HBE Policy Manual (which may be in a SharePoint repository) along with procedures for maintaining the documentation

Leading HBE staff in the development of SBE-specific policies, processes and procedures; some processes and procedures may require handoffs to other state agencies (e.g., DSS, DMAS) and will require interaction with those agencies

Skill Matrix

Skill Required / Desired Amount of Experience Bachelor’s degree in Information Technology, Business Info. Systems (or equivalent experience) Required Significant experience as a business analyst working with technical and business resources Required Significant experience leading and guiding business resources through the development of process and procedure documentation Required Excellent verbal and written communication skills Required Ability to work independently with minimal direction Required Experience and proficiency with Microsoft Visio, SharePoint and Office applications Required Proven analytical and problem-solving abilities Required Experience working as a business process analyst in either the SCC or a Virginia state government agency in the Health and Human Resources Secretariat Desired Ability to present ideas in business-friendly and user-friendly language Desired Certification in Business Analysis (e.g., PBA, CBAP) Desired

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