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Job Location: Los Angeles, CA
Job Detail:
Business Analyst
Century City, CA
Contract to Hire
Our client, a global commercial real estate company has an immediate need for a Business Analyst. An innovator and thought leader who can drive the software development effort by acting as the voice of the user to define and clarify requirements with the development team through continual team collaboration, business acceptance testing, making quality decisions, and taking responsibility for the overall development team’s success.
Required Skills:
- Interface and understand the needs of multiple stakeholders.
- Create, analyze, and validating detailed functional specifications.
- Drive user acceptance testing by creating test scenarios, documenting issues, and working with the development team to resolve and lead test sessions with business users.
- Write and maintain supporting training documentation.
- Draft end-user communication including monthly newsletter, release notes, etc., ensuring all posted material is current.
- Perform Salesforce helpdesk function, including maintenance, administration, and customer service
- Perform Salesforce helpdesk function
- respond to requests for technical assistance in person (TBD), via phone, electronically
- diagnose and resolve technical hardware and software issues
- research questions using available information resources & advise users on appropriate action
- log all help desk interactions and administer help desk software
- identify and escalate situations requiring urgent attention, redirect problems to the appropriate resource
- stay current with system information, changes, and updates
- Perform daily maintenance and user setup/deactivation on Salesforce
- Support team members in the daily activities and operations of projects and data management, as needed.
Bonus/Soft Skills:
- Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
- Fundamental analytical and conceptual thinking skills.
- Experience in gathering requirements, functional design, and documenting business processes.
- Experience in facilitating evaluation of business requirements for business application integration and delivering new or modified system enhancements.
- Bachelor’s level degree in a relevant field and minimum 3-5 years relevant experience.
- Experience with Salesforce preferred
- Proficient in MS Office including MS Word, MS Excel, MS PowerPoint and MS Visio.
- Excellent communication skills (written and verbal)
- Experience in Retail Real Estate Industry and/or Lease Management Applications preferred.
No C2C nor 3rd parties.
Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we’ve partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it’s not just the work that we do; it’s how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at – www.consultnet.com
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