County of San Mateo | IS Business Analyst I – Limited Term (Open) | San Mateo, CA | United States | BigDataKB.com | 2023-01-27

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Job Location: San Mateo, CA

Job Detail:

The County of San Mateo’s Information Services Department seeks a qualified IS Business Analyst I.

Under general supervision, this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required.

The ideal candidate for this position will have:

  • Experience gathering and documenting business requirements for business systems implementation and/or enhancements
  • Expertise in coordinating user acceptance testing, changes to business processes, and training users
  • Experience working with data to create effective business intelligence dashboards, which provide a snapshot into the current health of the organization while identifying opportunities for improvements
  • Excellent communication, documentation, diagraming and presentation skills
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Strong organization, time management and follow-up skills
  • Strong interpersonal skills
  • Have attention to detail and ability to deconstruct ambiguous processes and requirements
  • Ability to work independently to perform responsibilities effectively and efficiently
  • Experience working and leading in a team-oriented, collaborative environment
  • Excellent computer, application and system understanding ability
  • Excellent Microsoft office tools expertise, including Excel, Word, Visio and PowerPoint
  • Ability to learn new software/system applications

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. This position exercises no supervision of staff.

CLASS CHARACTERISTICS
The IS Business Analyst I is the entry-level class in the IS Business Analyst series. Employees at this level have the authority to adapt specific application system procedures and activities to meet the needs of the functional area assigned. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and exercise less independent discretion and judgment in matters related to work procedures and methods. As experience is gained, incumbents gain full knowledge of concepts, practices, procedures, and policies of assigned function and assignments become more varied and are performed with greater independence.

Positions within the IS Business Analyst I classification may be further distinguished by the area of specialty to which assigned.

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is as is and non-negotiable.

Examples Of Duties

Duties may include, but are not limited to, the following:
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

  • Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
  • Receives requests for assistance related to the use of department and/or program systems and software applications; determines severity of problem and resolves or refers to appropriate personnel or vendor for resolution.
  • Participates in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
  • Coordinates and directs the work of software vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
  • Provides or arranges for the training of staff on the information systems used by the department and/or program; requests adhoc reports.
  • Develops and executes system test plans to ensure application performance conforms to specifications; modifies technologies to correct errors and optimize system performance and cost-effectiveness.
  • Stays abreast of current trends and developments in system applications and technologies; serves as a technical expert on assigned committees.
    Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
  • Prepares and tracks requests to information technology staff, vendors and/or service providers for routine system changes and reports.
  • Performs related duties as assigned.
Qualifications

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Experience: IS Business Analyst I: One (1) year of experience a position that would provide knowledge of department-specific programs, processes, and/or operations and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.

Knowledge of:

  • Various information technology platforms and operating systems.
  • Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
  • Principles of relational database management and systems integration analysis and programming.
  • Principles and practices of programmatic analysis and report preparation.
  • Information systems and data processing concepts.
  • Principles and practices of contract and vendor relationship management.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Record keeping principles and procedures.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.


Skill/Ability to:

  • Learn department and County systems, policies, programs, and practices related to information systems.
  • Provide technical and analytical support to users of department systems and applications.
  • Learn to and communicate with department personnel to identify and translate information needs into system requirements.
  • Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
  • Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations.
  • Assist in developing materials and present effective training programs; train users in the assigned application systems.
  • Evaluate the effectiveness of newly developed systems and/or applications.
  • Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
  • Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
  • Organize work, set priorities, and meet critical deadlines.
  • Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Communicate effectively, orally and in writing, with both technical and non-technical personnel.
  • Establish and maintain effective working relationships with those contacted in the course of the work.

Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support.

Application/Examination

If you are interested in being considered for this limited term position, the following materials must be electronically submitted in a Word or PDF format.


  • Responses to Supplemental Questions

  • Resumé

Supplemental Questions:

  • Describe your experience in gathering, reviewing and documenting requirements from technical, business and other stakeholders?
  • Describe your experience in writing technical documents associated with standard operating procedures, trainings documents in support of complex technical systems or processes? Provide some examples of documents you created from your experience.
  • Have you implemented and administered business systems in the past? If so, describe your experience and provide example/s, details of your role and how your work impacted the project.
  • Do you have any Performance Analytics/Business Intelligence experience? If so, describe your experience and cite some examples of some of your work?

Please include the words IS Business Analyst I – Limited Term in the subject line of the email submission. Please submit the required materials electronically via email to:


Aman Takhar, IS Manager I

atakhar@smcgov.org

Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview.

Apply immediately. Resumés will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.


NOTE
: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (responses to supplemental questions and a resume) will not be considered.

The County of San Mateo may require that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County’s COVID-19 Vaccine and Testing Policy.


At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community’s needs. The County of San Mateo is proud to be an Equal Opportunity Employer.

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