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Job Location: Rockville, MD
Job Detail:
Description:
Assist with the collection activities for all customer accounts . Primary individual responsible for handling all inbound customer inquiries. To provide customer service to internal and external customer’s related to assigned areas.
Essential Job Functions (performed with or without accommodation):
- Respond to customer inquiries though online access, email, telephone, written requests and document such activities in each customer’s A/R correspondence record as needed for future reference.
Responsible for doing research and analysis including account reconciliations to resolve customer inquiries and disputes.
Prepare packages to be sent to outside collection agencies
Responsible for processing AR/AP refunds and write offs pertaining to items billed in assigned areas. Responsible for coordination with AR, as required, regarding unapplied payments
Responsible for resolution of credit items within the AR subsidiary ledger and for processing refunds
Initiate telephone calls to proper customer contacts on outstanding balances, as required.
Enter sales tax exemption certification into online systems
Processing of bankruptcy notifications
Education/Experience Requirements:
- High School diploma or equivalent
- Five or more years of related work experience in similar automated billing system environment. College degree/coursework may count towards part of experience requirement
- Excellent verbal communication and customer service skills
- Strong analytical problem-solving skill essential
- Must be detail oriented, possess ability to multi-task and be able to prioritize effectively
Proficiency with personal computers, Microsoft Office 2000, MS Access, and Excel
Job Type: Contract
Pay: $30.00 – $35.00 per hour
Experience level:
- 5 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Rockville, MD: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable working from onsite?
Education:
- High school or equivalent (Preferred)
Experience:
- processing AR/AP refunds: 4 years (Preferred)
- automated billing system environment: 5 years (Preferred)
- Billing Operations: 5 years (Preferred)
- Microsoft Excel: 5 years (Preferred)
- Customer service: 6 years (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: One location
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