Excelgens, Inc | Customer Support / Operations Analyst | Rockville, MD | United States | BigDataKB.com | 2023-01-27

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Job Location: Rockville, MD

Job Detail:

Description:

Assist with the collection activities for all customer accounts . Primary individual responsible for handling all inbound customer inquiries. To provide customer service to internal and external customer’s related to assigned areas.

Essential Job Functions (performed with or without accommodation):

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  • Respond to customer inquiries though online access, email, telephone, written requests and document such activities in each customer’s A/R correspondence record as needed for future reference.

 Responsible for doing research and analysis including account reconciliations to resolve customer inquiries and disputes.

 Prepare packages to be sent to outside collection agencies

 Responsible for processing AR/AP refunds and write offs pertaining to items billed in assigned areas. Responsible for coordination with AR, as required, regarding unapplied payments

 Responsible for resolution of credit items within the AR subsidiary ledger and for processing refunds

 Initiate telephone calls to proper customer contacts on outstanding balances, as required.

 Enter sales tax exemption certification into online systems

 Processing of bankruptcy notifications

Education/Experience Requirements:

  • High School diploma or equivalent
  • Five or more years of related work experience in similar automated billing system environment. College degree/coursework may count towards part of experience requirement
  • Excellent verbal communication and customer service skills
  • Strong analytical problem-solving skill essential
  • Must be detail oriented, possess ability to multi-task and be able to prioritize effectively

Proficiency with personal computers, Microsoft Office 2000, MS Access, and Excel

Job Type: Contract

Pay: $30.00 – $35.00 per hour

Experience level:

  • 5 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Rockville, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you comfortable working from onsite?

Education:

  • High school or equivalent (Preferred)

Experience:

  • processing AR/AP refunds: 4 years (Preferred)
  • automated billing system environment: 5 years (Preferred)
  • Billing Operations: 5 years (Preferred)
  • Microsoft Excel: 5 years (Preferred)
  • Customer service: 6 years (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: One location

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