Get It Recruit – Information Technology | Junior IT Analyst – Remote | WFH | Fairfax, VA | United States | BigDataKB.com | 2023-01-31

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Job Location: Fairfax, VA

Job Detail:

We’re seeking a Junior IT Support Analyst to join our IT Service Desk team, where you’ll serve as the primary point of contact for all system users. You’ll be responsible for troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems. This is a full-time, hybrid position that offers the opportunity to work both remotely and on-site.

As a Junior IT Support Analyst, you’ll be responsible for:

Configuring and installing hardware and software for users

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Responding to network and software problems via telephone, in-person, and/or online support to end-users

Completing new hire set-up and training users on new software and hardware, when needed

Applying technical expertise to the implementation, monitoring, or maintenance of IT systems

Resolving hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor

Helping to maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data

Providing updates, status, and completion information to IT manager and/or users, via voice mail, e-mail, or in-person communication

Recommending changes or updates in programming, documentation, and training to address system deficiencies and user needs

To Be Considered For This Role, You Should Have

Knowledge of all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals

Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems

Knowledge of Windows 10 operating system

Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint

Experience using service desk ticketing systems such as ServiceNow

High school diploma or equivalency

1 – 3 years of relevant work experience in help desk / customer service / end user support

Experience in hardware, software, network troubleshooting, complex operating system functionality or equivalent

Experience completing minor repair work to IT systems

It Would Be Great If You Also Have

Experience or familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices) strongly desired

Experience working with geographically dispersed teams and stakeholders

Experience imaging machines using Endpoint / Intune

Ability to analyze computer system problems or errors and devise corrective measures

Excellent customer service skills, written and oral communication, and time management skills

Google IT Support, A+, Network+, MS 365 Fundamentals and /or Azure Fundamentals certification(s) helpful

If you’re passionate about technology and have a desire to help others, we’d love to hear from you! Apply today to join our team!

Apply Here

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