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Job Location: Boston, MA
Job Detail:
The Business Analyst is a professional position supporting the Agency Performance, Program Integrity, and Innovation Department in our project to prepare the DOL to procure products and services for a subsequent Enterprise Licensing and Permitting technology platform modernization.
The Business Analyst is responsible for creating program and process documentation, for making recommendations to improve process efficiency, for related data planning and the functionality therein that supports the business.
The Business Analyst will assist the Project Manager in coordinating project activities, alerting the PM and team of out-of-scope activities. The Business Analyst will assist in developing Project Plan (Charter) and Statement of Work (SOW) and gain approvals.
Responsibilities
The Business Analyst investigates, documents, and translates business problems into functional requirements, needed workflows, and accompanying data plans to support process improvement, close gaps in operational tasks, and to support the development of new applications and workflows within our technology environments. As such he/she must be versatile, a quick learner, and an excellent communicator and translator to understand and clearly express these concepts to the stakeholders involved. This position must be able to communicate to both technical and non-technical staff and to translate concepts between those groups. Insufficient buy-in, resistance to change, and skill deficits are all challenges that will be faced by the incumbent in this position.
Acts as a liaison between Agency Performance, Program Integrity, and Innovation Department and otherDOLBusinessUnits. Develops and reviews specifications for enhancements to the DOL’s Enterprise
- Develops data plans to support application development
Maintains business systems standards by applying project management methods, tools and processes asstandardpractice.
- Alert the Project Manager to any out of scope activity.
Maintain records of time spent on assigned tasks and provide information as required for projectmanagementandother administrativepurposes.
- Help PMO Director and IT Operations Director meet their goals.
Assists in the creation and delivery of related user documentation and end-user training when requested;and
In Meeting These Challenges, The Technical Business Analyst Must Display The Following Job Competencies
In practice, the position requires not only general technical expertise, but also specific substantive knowledge of the breadth and depth of the DOL business operations agency-wide, as well as the technical platforms, so that the challenges can be met.
Supports the DOL’s Mission, Ethics and Values in keeping with the general operational standards of thedepartment.
Develops productive relationships with our customers and builds Subject Matter Expertise in their fieldsduringengagements.
Understands and translates business unit functions and how information service operations, specializedtools, and software facilitate those functions. Uses this understanding to communicate value propositionsandriskmitigationforproposedengagementsandusecasedocuments.
Demonstrates a commitment to continuously improve their knowledge of fast changing computerprograms,hardwareandsoftwarethroughprofessionaldevelopment.
Provides exemplary customer service in a courteous and professional manner at all times to all DOL staffandthepublic weserve.
Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to aworkenvironmentthatfocuses onshared departmentalgoals.
Accurately assesses workflow, data, and other process related problems. Recommends and facilitates bestfit solutions.
Qualifications
Basic analytical skills to evaluate information gathered from multiple sources, consolidate details andextract tofunctional requirements.
Demonstrated ability to effectively translate user requirements into business, functional and testscenariosforprojectsofvarious sizesandcomplexity.
Experience preparing technical documentation, including business process models, cross functional flowcharts, data catalogs, technical project SOWs and project plans, and performance analysis documents.Ability to analyze complexissuesandinformationrelatingtosystemsandprograms
Kathy DiBari
Kdibari@lenmarit.com
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