PhonePe | Hiring | Operations Analyst- Online Merchant onboarding | Bengaluru | Bharat | | 12 Oct 2022

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Job Location: Bengaluru

About PhonePe

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.

Culture Jyotish Jyotish - Career & Life Prediction

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

1. The role would offer an opportunity to work on ops & growth related tasks &
initiatives for Online Business.
2. Should possess an ability to work with multiple cross functional stakeholders.
3. Be responsible for handling day to day business operations and coordination with
both external and internal stakeholders across varied industry segments.
4. Be responsible for management of monitoring, business reporting and any ad hoc
reporting required from time to time. Proficient knowledge of excel/ google sheets is
a must.
5. Strongly focused on execution, hustler, proactive learner with a go-getter attitude.
6. Merchant-first attitude. Coordination with various stakeholders while handling
escalations on a day to day basis to provide prompt resolution to the merchants,
ensuring best merchant experience.
7. Addressing internal queries, data requirements and escalations regarding category
8. Data Analytics Support & trendline reasoning –

i. Monitoring & extracting relevant data points & MIS from our analytics
dashboards for further actioning
ii. Transaction analysis (increase/ dip) & follow-up with partners on
reasons thereof
iii. MCC mapping, coordination for MCC clean-up & monitoring
iv. Biz & Product health analysis
v. Track ETA vs closure of due analyses

9. Offers & CRM – Work closely with internal teams to set up offers, promotional

10. Collaborate with internal and external business + technical teams to spearhead
integrations and go-live.
11. Following up for agreement closures and invoice payments.
12. Working with internal teams, to ensure timely account launches – by overseeing
payment solution roll-outs.
13. Solving payments-related escalations and refunds & settlement-related issues
14. Providing a bridge between merchants’ operations/ accounts teams and our internal
15. Identifying areas of operations that require automation and coordinating with
stakeholders for implementation of the same.


1. Minimum work experience of 1-2 years in the operations/ fintech/ payments
2. A-driver-personality – constantly pushing toward clarity and delivery while balancing
the need for a great collaboration.
3. Orientation to execute multiple activities in a seamless manner.
4. Strong communication skills and ability to negotiate for one’s requirements.
5. Strong stakeholder management skills.
6. Ability to deal with ambiguity in a fast-paced target focused environment
7. Advanced knowledge of Excel/ Google sheets.
8. Qualifications – Graduate/MBA from tier 1 or tier 2 college preferred.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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