The Hanover Insurance Group | Associate Data Analyst- Claims | Remote | United States | | 17 Oct 2022

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Job Location: Remote

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims Strategy & Performance Management team is looking to hire an Associate Data Analyst to join the team in a remote work arrangement or in Worchester, MA.

This Associate Data Analyst will be responsible for data collection, analysis, documentation, monthly reporting and communication of results and findings. Business Analysts usually assess the needs of the assignment by directly interacting with management, leadership, technology, the business, and the customer.

This role will serve as a key member of the Agency Insights Center of Excellence within Hanover’s Corporate Strategy Group. The Center drives the production and innovation of a unique consulting tool that provides Agents with valuable benchmarks, portfolio management opportunities and customer insights. The Center also taps into the contributory database to inform new Hanover capabilities and initiatives. The Business Analyst is a results-oriented individual who thrives on identifying actionable insights, communicating with internal and external stakeholders, collaborating with others to develop growth ideas and creating transparency on the process and outcomes. Jyotish Jyotish - Career & Life Prediction


  • Be responsible for data collection, development, analysis, documentation, and communication of business needs and results in supporting the claims organization across all lines of business.
  • Our team is responsible for the development of Cost Benefit Analysis (CBAs) for all initiatives aligned with achieving expense saving targets of the claims organization and the BA will be instrumental is this development.
  • Be accountable for tracking the benefits after an initiative launches, assuring we are getting the anticipated benefit, while communicating these results with claims leadership and business partners.
  • Aid in the development of staffing models for all lines of business that will (1) be used in all CBAs related to cost savings initiatives and (2) create monthly staffing targets that will be used to evaluate progress towards expense savings goals.
  • Perform monthly data pulls associated with recurring reporting and analysis.
  • Perform ad hoc data pulls and analysis to further evaluate monthly results, answer questions about data nuances and help business partners better understand results and performance.


  • Bachelor’s degree in related field and/or certification, specialized training or equivalent work experience preferred.
  • Generally, 0-3 years’ experience with Business Operations/Systems Development and Commercial Lines Rating & Coverage Analysis or the equivalent combination of Education and experience.
  • Proficient with various Applications – i.e.: Word, Excel, PowerPoint, Power BI, SQL.
  • Ability to effectively present information and respond to questions from managers and internal/external customers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to perform tasks with limited concrete examples and guidance; successful in working in the “grey”
  • Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals.
  • Takes independent actions and calculated risks; Asks for and offers help when needed.
  • Performs other duties as assigned.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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