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Job Location: Virginia
Job Detail:
Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia – principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).
Job Description:
The Systems Analyst serves as the primary System Administrator for MS collaboration tools including SharePoint and Teams, including providing direct support to the college as well as interfacing with the VCCS on support, maintenance, and integration needs. This includes being the escalation path from the helpdesk for advanced support needs, including complex issues requiring VCCS engagement, integrations, and working with vendors and stakeholders.
The primary role of the Systems Analyst is to provide technical support to faculty, staff, and students. This position focuses on furthering PVCC strategic outcomes by advancing the innovative use of collaboration technologies, including but not limited to Microsoft SharePoint and Teams to improve productivity.
This role supports improving the use of technological solutions leveraged through the college by creating user-friendly training materials in various formats including handouts, web pages, videos and by providing group and individualized training.
As a member of the Technology Services team, this role works with the IT Operations Supervisor and Technology Services helpdesk to ensure helpdesk technicians have the necessary KB articles, tools, and training to provide first tier support to PVCC faculty, staff, and students regarding issues in supported systems such as MS SharePoint, Teams, and other productivity software.
The Systems Analyst role also serves as the Security officer for granting and revoking access SIS, WES, AIS, eVA, HPC and SharePoint, Teams, network shares, and other systems as requested. Engages VCCS via TD tickets to request access, as appropriate. This includes new user creation, termination, user modify requests, as well as EmplID merges.
This position also assists faculty and staff with data collection, programming, and reporting from various systems. This includes supporting academic programs and Institutional Research with data collection, exporting, and reporting needs.
Minimum Qualifications
Minimum Qualifications:
· Strong written and verbal communication skills
- Strong analytical, planning, and organizational skills including:
- Ability to evaluate the effectiveness of services and recommend changes in procedures to meet user needs.
- Ability to review and analyze data to predict future needs and recommend both technological and service enhancements.
- Experience managing multiple projects with competing deadlines.
- Ability to design and conduct high-quality training for staff, faculty, and students
- Ability to work independently as well as part of a team, and refer only the most complex issues to higher levels
- Ability to make decisions with sound judgment, based on expertise and experience
- Ability to ensure compliance with all necessary rules, regulations, standards, and laws
- Ability to evaluate, recommend, learn, and implement new technology solutions
- Ability to develop technical standards, project documentation, and policies
- Superior customer-service skills; must enjoy helping faculty and students
- Ability to synthesize multiple information streams
- Associate degree in in Business, Computer Science, Information Technology, or closely related field, or equivalent combination of relevant education, training, and experience.
- Demonstrated experience providing high-quality customer service.
- Demonstrated experience providing direct customer service required.
- Intermediate knowledge of various OS’s including Windows 10, MacOS, and iOS
- Demonstrated experience to create training materials including user-friendly documentation, web pages, and videos.
Preferred Qualifications
Preferred Qualifications:
- Demonstrated proficiency in administering business and education software such as Microsoft Office 365, PeopleSoft, Adobe Acrobat, MS SharePoint etc.
- Advanced knowledge of various OS’s including Windows 10, MacOS, and iOS
- Demonstrated understanding of database configuration, administration, and programming.
- Extensive knowledge of college, system, and state policies and procedures related to use of data and collaboration
Special Requirements
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