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Job Location: Mumbai, Maharashtra
Job Detail:
Division Overview
Customer Services is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
This position gives you a tremendous opportunity to work with some of the capital market’s largest players while managing a team delivering world-class operational services. Customer Services is composed of several organizations that manage the customer’s journey at Adenza, all of which are aligned to this common goal: providing the best customer experience via world-class service for our growing customer base.
Responsibilities
Work together with the team to design, implement, and manage systems that deliver against requirements for functionality, scalability, performance, and reliability
Serve as a technical escalation point for critical production issues and drive escalation/resolution of problems into Support and Engineering teams
Adopt, customize, and implement industry-standard DevOps policies and DevOps procedures
Create and maintain automated scripts that will build, configure, deploy, and test applications deployed to different environments; maintain, support, and enhance our continuous integration environment
Work hands-on with the system, install and configure it, and test that it meets the customer’s technical and business requirements
Support and interact with clients to manage Production Environments and ensure the availability of the applications. Triage and analyze issues, including performance and connectivity issues
Create and document processes and standards
Participate in DR tests to maintain high levels of readiness to ensure business continuity
Skills And Requirements
BS and/or MS in Computer Science or a related field
Good knowledge of public cloud architecture (OCI, AWS)
Must have experience in DevOps (or related) or Infrastructure Support
Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
Understanding of centralized (n-tier) and decentralized (client/server) environment models
Strong analytical skills and a familiarity with problem-solving, attention to detail and quality, and a desire for improvement
Knowledge of system development life cycle and implementation (including dev. tools like Vcode, GIT, GitLab, Jenkins)
Experience with scripting languages such as Python and Unix Shell will be an advantage
Working knowledge of Apache HTTPd, Red Hat Linux, Windows server
Must have a basic understanding of security and network protocols, such as sFTP, VPN, HTTP(S), and SSH
Basic understanding of Java and JVM process, JVM tuning, JConsole, JMX, and other java tools
Knowledge of IMB MQ and Other JMS services is a plus
Familiarity with SQL and Oracle databases
A passion for providing excellent service to all internal and external customers.
Ability to work in a 24/7 environment
More About Us
Our Office:
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well.
Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
Department
Cloud Services
Employment Type
Permanent – Full Time
Location
Mumbai
Workplace type
Hybrid
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