Ally Financial | Analyst – Supplier Management | Lewisville, TX | United States | BigDataKB.com | 11/16/2022

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Job Location: Lewisville, TX

General information

Career area
Collections
Work Location(s)
2911 Lake Vista Drive, Lewisville, TX
Remote?
No
Ref #
14211
Posted Date
Monday, November 14, 2022
Working time
Full-time

Ally and Your Career

  • Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Top 3 things we are looking for: root cause analysis, proactive in achieving deadlines, growth mindset

We’re looking for someone who can help drive our business and ‘inspects what they expect’ to:

  • Engage with external & internal teams to deliver outstanding business results and Ally strategic imperatives
  • Deliver timely and error free reports regarding vendor performance
  • Analyze data to produce actionable recommendations to stakeholders
  • Problem solve & Recommend business process improvements
  • Proactively identifying, assessing, and managing risk
  • Finding new ways to improve internal and external customer experiences

This position is in Lewisville, TX.

Up to 10% travel.

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The Work Itself

  • Be the face of Ally to the vendor.
    • Be the face of Ally with your Supplier(s) as the primary Relationship Owner
    • Engage with internal and external Sr. Leaders (C Suite)
  • Lead the Recovery business in consistency, guidance and direction in matters concerning the interpretation and application of Ally BCP policies, standards, best practices and business continuity planning software, tools and priorities.
    • Assist the Recovery department by providing consistent guidance and direction in matters concerning the application of Ally Policies, standards, best practices, tools, and priorities
  • Lead Recovery in conducting annual reviews of NAO BCP for changes to business operations, structure, risk profile, personnel changes and geographical location in addition to continuous strategic updates to processes and procedure
    • Primary point of contact for in conducting monitors, audits, and reviews for assigned suppliers. Including Business Continuity Planning, Compliance Reviews, Risk Profiles, Onsite audits, in addition to monitoring Operational and Strategic updates to process and procedure.
  • Lead Recovery in compliance/cost issues related to supplier
    • Review & Validation of supplier invoicing , services provided, SLA’s, statements of work
  • Lead Recovery developing/ driving /refining appropriate metrics to measure supplier performance
    • Assist in development / validation / refinement of metrics to measure supplier & department performance.
  • Lead Recovery in supplier due diligence, performance management, market shift and / or termination
    • Primary point of contact in review of supplier due diligence, performance management, market share shifts, key participant in onboarding / offboarding of suppliers.
    • Review customer complaints identified during process monitors or escalated from ECR, CFPB, consumer attorneys, etc.
    • Utilize problem-solving skills for root cause analysis, and solution sourcing for identified process gaps
  • Adhere to standard cadence of on-site visits to suppliers as needed / requested to ensure compliance as well as performance reviews / trends
    • Represent Ally at on-site visits to suppliers as needed (or) requested to ensure supplier compliance while leading performance review conversation.

The Skills You Bring

  • Key Attributes
    • Demonstrates strong analytical, negotiation, problem solving, and organizational skills
    • Demonstrates a high degree of personal accountability, passion, and execution
    • Ability to independently manage multiple tasks for multiple groups and work reliably in time sensitive situations
    • Ability to work independently and anticipate needs of leadership
    • Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment
    • Ability to maintain confidentiality
    • Knowledge of Auto Finance life cycle
    • Displays Growth Mindset – Identifies and implements new best practices
    • Strong verbal and written communication
    • Takes pride in work quality and performance
    • Self-Aware – Seeks and implements feedback
  • Education, Certification & Years of Experience
    • Bachelor’s degree in related field strongly preferred,
    • 2+ years in customer service or financial services industry is required.
  • Qualifications
    • Bachelor’s degree in related field or applicable years of business experience, MBA is a plus.
    • 2+ years of Recovery Industry knowledge and or financial services industry knowledge.
    • Project / Process Management framework knowledge and application is a preferred
    • Able to travel overnight (10% +/-)

How We’ll Have Your Back

  • Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.




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