Altera Digital Health | Systems Analyst – HL7,ELink | Kolkata, Mumbai, Indraprasth, Bhagya Nagar, Poona, Chennai, Bengaluru | Bharat | BigDataKB.com | 2023-03-04

Act as subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, researches and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.

Essential Functions/Major Job Responsibilities

• Coordinates product activities across architecture, engineering, support, development and the client (as appropriate) to ensure service levels are met
• Coordinates and drives compliance with change control policies and processes across all products
• Participates in product maintenance activities
• Provides production support for internal and client use of the product
• Facilitates client case management across functional teams for product
• Interacts with Business Analysts during the software build or configuration and testing process
• Performs technical application configuration and configure /run reports at user request; Researches product behavior
• Designs and/or executes unit, system and integration test plans for new developments/releases/reports
• Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account
• Identifies the common causes of defects, prioritize them and systematically remove them
• Reviews and coordinates feedback on program team documentation (e.g. market requirements documents)
• Gathers and reviews functional requirements from the client; Documents functional defects and obtains clarification to better understand the scope and the problem
• Proposes solutions to client requirements/problems
• Leverages content and deliverables from blueprints and solution store to minimize turnaround time
• Participates in weekly calls with client to provide updates on deliverables, communicates risks, issues and client participation needed to deploy the solution to production environments

Education

• Bachelors Degree (Preferred)

Additional Education

Work Experience

• 2-4 years relevant work experience (Preferred)

Additional Work Experience

• 2-5 years practical experience in technical support, analysis, project management, or related functions (Required)
• In addition Hl7 is a requirement as well as eLink, SIM and SCM knowledge

Management Experience

Certifications

• Compliance with L1 internal certification program (Required)

Knowledge, Skills and Abilities

• Displays proficient level knowledge of the following: Allscripts Solutions, supported applications and knowledge of Allscripts clients and familiarity with the healthcare industry in general Software support experience demonstrating troubleshooting / analytical skills Software development life cycle Project Management Configuring and using one or more applications or components

Working Arrangements

• Primarily works in standard office environment or remotely
• May require after-hours, on-call support and/or holidays

Travel

• Up to 10% travel may be required

Physical Demand Requirements

• Sitting : Regularly
• Standing : Regularly
• Walking : Regularly
• Climbing/Balancing : Occasionally
• Reaching with arms and hands : Regularly
• Stooping/Kneeling/Crawling : Occasionally
• Talking : Regularly
• Hearing : Regularly
• Vision – close, peripheral, depth, ability to adjust focus : Regularly
• Use of electronic keyboard : Regularly