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Job Location: Philadelphia, PA
Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Job Summary Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company’s operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies. May provide financial reporting, revenue analysis support, discount monitoring, promotional modeling and subscriber reporting issue resolution to various departments within the company. May act as a subject matter expert for all HRIS related inquiries and projects. Has in-depth experience, knowledge and skills in own discipline. Acts as resource for colleagues with less experience or knowledge in subject matter.
Job Description
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.
Reliability Experience and Global Product Operations, led by James Manchester, SVP and Chief Reliability Officer, is responsible for developing and leading the programs that allow us to deliver on our dedication to providing the best, most reliable network, product, and service experiences, as well as a consistent standard of excellence, across our customer base, inclusive of those from Sky and our syndication partners. This group also partners closely with Xfinity Growth, Innovation, and Experience (XGIE), our residential consumer business unit, and the field to develop solutions that allow us to grow market share in unique channels, including multi-dwelling units, retail and higher education campus environments.
About the Team/Role
The Business Support and Analytics Analyst will leverage analytical and communications skills to drive efficiency and effectiveness throughout the Reliability Experience organization. You will work hand in hand with the other members of the technology and product group as well as partnering closely with across many different organizations in the business — e.g., engineering, finance, field support, and more. You will have the opportunity to drive innovation and build business cases to influence the Reliability Experience roadmap and key initiatives.
You will manage top level KPIs, establish core operational metrics, and drive process improvements through analysis. The business support and analytics analyst is also responsible for building and coordinating executive presentation materials for Reliability Experience leadership team. The ideal candidate has experience with operational projects and possesses exceptional analytical, cross-functional, and communication skills. This role will require a bias toward taking action in a fast-paced environment
Responsibilities
Provides analysis and support for business cases and strategical options across programs and processes.
Operate as a self-starter with strong business acumen
Build and develop analytics with actionable insights to assist with Reliability Engineering
Enable effective decision making by retrieving and aggregating data from multiple sources. Must be able to ensure results are easily understood by all levels of the organization and presented in an actionable format
Help develop and maintain key performance indicators and financial modeling.
Perform deep dives to determine root causes behind metric variances over a given period of time
Partner with Senior Leaders, peers and other internal stakeholders to propose and implement business metrics
Qualifications
Bachelor’s Degree or Equivalent. MBA preferred.
Generally requires 4+ years of experience in a business analyst, data analyst, or statistical analyst role.
Experience in business or technical operations preferred.
Advanced Microsoft Excel and Powerpoint experience preferred.
Proficiency with Tableau and SQL preferred.
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated!
Here’s a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones – from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services – We offer all of our full-time employees in serviceable areas free digital TV and internet.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at https://jobs.comcast.com/life-at-comcast/benefits
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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