CPS Energy | Technical Business Analyst 3 | San Antonio, TX | United States | BigDataKB.com | 11/12/2022

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Job Location: San Antonio, TX

This role will work closely with the Senior Digital Product Manager, Product Owners, Scrum Masters, Developers, and Quality Assurance team members as well as partner with the Digital & Data Transformation organization, Information Technology leadership, peers, and cross-functional teams to help the product team develop new features, services or capabilities which evolve the digital experience for customers and employees and directly contributes to CPS Energy’s digital transformation.

Day-to-Day Job Duties:

  • Support CPS Energy’s mission to continuously improve digital experiences by leading empirical process control – transparency, inspection, and adaptation.
  • Work with teams, Stakeholders, other Scrum Masters, and CPS Energy leaders to foster a culture that supports respect, focus, courage, openness, and commitment.
  • Define and lead an agile vision and strategy that improves as CPS Energy advances in our agile understanding.
  • Report to the Sr. Digital Product Manager and work closely with decision-makers in other departments to identify, recommend, document, and support the code development, implementation, and support of cutting-edge digital technology solutions.
  • Responsible for designing, developing, and delivering high-value analytic solutions to enable data-driven strategic decision-making.
  • Collaborate and engage with the business to identify the reporting requirements, KPIs, and strategic measures needed to deliver actionable information defined as governed, secure, accurate, and accessible to the users’ business needs.
  • Service to Scrum Team:
  • Supports the team to become self-managed and cross-functional.
  • Identifying and communicating impediments to the Scrum Masters and Product Owners.
  • Support the team with best practices and direction on how to become self-organized.
  • Help coordinate, participate, and facilitate Scrum events, as needed.
  • Encourages a positive, productive, timeboxed Scrum Ceremonies
  • Provides backup support to the Scrum Masters and Product Owners, as needed.
  • Helps the team establish practices enhancing quality, lowering technical debt, and increasing product value.
  • Guide product owners on arranging the Product Backlogs to maximize value.
  • Facilitating stakeholder collaboration as requested or needed.


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  • Identify business unit requirements, create the project, and process specifications, facilitate testing, coordinate with project teams, and ensure that projects are delivered on time and within budget.
  • Responsible for engaging a specific business/functional area to support meeting the business’ needs and asks.
  • Actively identifying dependencies and risks to the requirements and communicating those with the scrum masters and product team members.
  • Collaboration with management, product owners, scrum masters, user experience, research, development, and quality assurance team members – as well as third-party vendors supporting the product efforts.
  • Identify process improvements and implement solutions.
  • Provide resolution to an extensive range of complicated problems.
  • Interact with senior customer personnel on significant technical matters, functional and non-functional, frequently requiring coordination across organizational lines.
  • Demonstrated understanding and experience of working in the Software Development Industry (both good and bad) so you can relate to people and conflicts.

Professional and Technical Skills/Qualifications:

  • Business Analyst (3 to 5+ years of experience)
  • Extensive experience applying core Agile, Project, and Scrum knowledge to customer-facing products and features.
  • Hard conversation skills, guiding thorough inspection and exploring options to change with a positive, servant heart attitude.
  • Strong, interpersonal skills with the ability to build effective working relationships with business areas and corporate partners.
  • Manage products using the Atlassian tool suite (JIRA, Confluence) to compile scrum metrics, sprint results, JIRA dashboards, and reporting.
  • Relevant information technology and/or business experience, including significant time within a digital function.
  • Strong project coordination and change management experience with confidence in being a backup to Product Managers/Owners and Scrum Masters, as needed.
  • Strong critical thinking and analytical skills with a background in data-oriented applications.
  • Ability to manage multiple priorities and set as well as meet deliverable deadlines.

Preferred Qualifications

  • Experience in applying a wide variety of well-known patterns and techniques, e.g., TDD, SOLID, CI/CD, INVEST, User Stories, and agile estimation.
  • SDLC, Iterative, Agile, OWF, and /or Scrum development.
  • 3+ years of writing functional and non-functional requirements.
  • Business Requirement Gathering
  • Agile Scrum Team Background 3+ years
  • JIRA and Confluence Experience 3+ years

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