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Job Location: Bengaluru
Job Detail:
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Claims Management Specialist
This role is responsible for resolving and responding to Customer’s claims / deductions in a timely and professional manner. The general purpose of this role is to investigate, evaluate and conclude whether the customer claim is valid.
Responsibilities:
Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Claims Management Specialist
This role is responsible for resolving and responding to Customer’s claims / deductions in a timely and professional manner. The general purpose of this role is to investigate, evaluate and conclude whether the customer claim is valid.
Responsibilities:
- Accurate and timely claims and deduction investigation within SLA turnaround time
- Responsible for maintaining overall deductions balance targets as required by the organization
- Reconcile customer statements with open/paid claims.
- Ensure all rebate invoices are returned with the correct level of authorization and are paid against the correct rebate, with the appropriate supporting documentation.
- Assist automated claim registration and validation; manually process claims (including collating back-up documentation) in case of tool absence or failure.
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Escalation (to Collections) of invalid claims, that translate into collectable amounts
- Trigger approval workflows as per claim status and follow-up if necessary
- Trigger resolution workflows to corresponding parties if resolution is not automated
- Send customer resolution communication along with necessary documentation to the Customer Experience team.
- Follow defined critical issue matrix and raise alert whenever required
- Complete weekly and monthly processes in line with audit requirements
- Maintain regular connect with Finance and Sales and other internal teams to resolve disputes and recovery of invalid claims. Challenge any potential discrepancies in the information provided.
- Support initiatives related to process and technology to drive best in class
- Ensure compliance to all financial controls, completing periodic audits and providing information as required to client and external auditors
Qualifications we seek in you!
Minimum Qualifications
- Graduate, preferably BCom
- Flexibility to work on any shift
- Fluent in English. Proficient oral and written communication skills.
- Strong analytical skills and attention to detail
- Should come with experience in Disputes Management and must have overall OTC knowledge and understanding
- Ability to identify issues proactively and troubleshoot in a timely manner.
- Excellent communication, influencing, interpersonal skills
- Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
- Customer centric mindset, ability to challenge status quo
Preferred qualifications
- SAP experience preferred
- Exposure to consumer goods industry
- Understands digital concepts and can identify opportunities to drive efficiency and improvements.
- Accounting skills including budgeting, forecasting and reconciliations
- Knowledge of different types of claims and deductions e.g.: OS&D (Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobManagement Trainee
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 2, 2023, 4:04:07 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
