JPMorgan Chase Bank, N.A. | Director of Data & Analytics for Payments-Executive Director | Wilmington, DE | United States | | 11/16/2022

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Job Location: Wilmington, DE

The Director of Data & Analytics for Payments is a critical leadership position, responsible for supporting Payment’s strategic priorities and translating them into an analytic and data vision. This position is charged with delivering innovative and industry-leading analytics, powered by machine learning and AI, while providing thought leadership on data strategy and products to achieve growth, engagement and improved customer experiences.


Business Outcomes:

  • Organizes their team to ensure each functional leader and Product Owner has appropriate level of dedicated support for their priorities
  • Actively identifies ways to support these priorities through Data & Analytics, including:
    • Appling machine learning, AI and other advanced techniques to grow our businesses, solve business problems, drive strategy and improve the experience of our customers.
    • Continuously transitioning repeatable analyses into automated reporting and improving data visualizations
    • Conducting deep-dive analyses where appropriate
    • Partnering with the Modeling COE to build predictive models (e.g., Marketing and Sales leads, price elasticity, capacity planning)
    • Partnering with various analytics teams to tell a holistic story and execute CCB wide strategies
  • Provides analytic support and leadership to business and functional product teams
    • Creating measurement and A/B testing plans with Product Owners
    • Ensure our Payments experiences are instrumented to capture signals needed to understand customer behavior
    • Understand the value and application of stitching behavioral, transactional and voice of customer data to improve the customer experience in the Digital channel
  • Be a thought leader in how we can continuously improve self-service capabilities for Product Owners, Design, and Technology by leveraging industry leading analytical tools
  • Actively identify opportunities to improve funnel conversions and identify areas of friction in the customer experience
  • Works with the Payments stakeholders to prioritize analytic road maps and priorities, and flexes junior employees across stakeholder teams when there are capacity constraints
  • Identifies opportunity for synergies between stakeholders, peers and share insights

Leadership & Communication: Jyotish Jyotish - Career & Life Prediction
  • Self-directed Leader who doesn’t just take orders, but partners with to gain consensus on a robust data and analytic road map.
  • Strong influencing and communication skills to executive audiences.
  • Demonstrated ability to influence stakeholders to take action on analytics and insights
  • Can actively manage multiple, senior stakeholders from different functions simultaneously and competing agendas
  • Actively questions and proposes ways to enhance processes across the business through Data & Analytics (including operational processes)
  • Impact-oriented – owns delivery of impact for the business – not just delivery of insight – and actively influences peers to achieve it
  • Builds a broad and deep network of peers within the business and outside of analytics
  • Ability to communicate complicated ideas simply – to a variety of audience types, including senior leadership
  • Critical thinker who can evaluate and improve skill level of a team

People Leadership

  • Proven Manager, capable of overseeing large diverse teams
  • Dedicated coach and mentor who continually upgrades their team’s skills and promotes mobility within their team and across CCB
  • Actively engages with external data science community to attract new talent and promote our employer brand

Risk / Controls

  • Owns and manages all Risks & compensating Controls related to:
    • Data Quality for data originated in their business
    • All Data transformations performed by their team
    • Data Quality for all data/insights provided by their team
    • Data Use and the protection of data used by their team
    • Actively supports CCB-wide initiatives to reduce Data & Analytics risk (e.g., model governance, SAS uplift)


  • 6+ years’ experience as a Data/Analytics Executive or in a related field
  • Experience in financial services, retail, digital or consulting
  • Process- and controls-oriented leader, maintains a strong system of internal governance and controls
  • Superb leadership skills at managing large teams; outstanding and engaging people leader who has demonstrated the ability to lead, coach and develop employees within a large organization
  • Proven ability to drive revenue and business outcomes
  • Excellent ability to influence and partner across a large organization and drive change
  • Strong presence and speaking skills, with the ability to influence and motivate senior executives
  • Comfortable presenting recommendations to senior management and capable of influencing multiple stakeholders
  • Strong business control understanding and experience
  • Experience with a Fortune 500 company and highly recognized customer centric brand strongly preferred
  • Strong grasp of new technologies, competitive landscapes, marketplace, and regulatory environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $161,500.00 – $225,000.00 / year

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